NEIL PUJOL TUMAGAN
Results-driven and innovative professional with extensive experience in sales, marketing, and
operational leadership. Specializes in driving business growth through strategic account
management, precise pipeline forecasting, and robust quality management system implementation.
Proven track record of leading ISO certifications and spearheading marketing campaigns that
significantly boosted digital presence and sales revenue. Adept at leveraging data analytics and
behavioral analysis to optimize processes, develop talent, and foster sustainable organizational
development.
Professional Highlights:
●Responsible for the
certification of 3 companies to
ISO 9001
●Executed comprehensive
market research and analysis
for Eastern Communications,
driving significant service
expansion into Iloilo City,
Bicol, Davao City, and existing
areas of Cebu and Baguio
●Responsible for the set-up and
restructuring of 3 contact
centers
●Spearheaded corporate
webinars and customer
activation campaigns,
pioneering new approaches to
event management.
NEIMANN - NPT Management Consultancy Service
Core Competencies include:
NOW Corporation (PSE listed company)
Telecommunication, Media and Technology
Marketing Director
September 2019 – July 2020
● Spearheads overall marketing direction, encompassing market research, strategic planning,
promotional execution, and performance analysis across Now Corporation and its
subsidiaries: Now Telecoms, Now Planet TV, iResource Consulting, and the iProfessional
search network.
● Initiates and implements corporate marketing programs, encompassing promotional
calendars, new product development, and targeted campaigns, driving a 10-15% sales
revenue increase for each campaign
● Drives partner and customer engagement via marketing and promotion initiatives, including
company-initiated events, industry sponsorships, activation programs, digital marketing,
and marketing/sales acquisition strategies.
● This resulted in an increase in digital presence by more than 100%.
● Top of Mind Index increased by 5%.
● Website Traffic Growth by 40%-50%.
● Ensures achievement of sales objectives for Enterprise (B2B) and Consumer (B2C) teams by
creating targeted marketing intervention programs, including segment-specific promotions,
product variant restructuring, and sales agent specialization, consistently driving revenue
quota attainment.
●Collaborative Sales and
Marketing
●Strategic Account
Management and Effective
Pipeline Building and
Forecasting
●Enterprise and consumer
behavior Analysis through
Analytics
●Quality Management Systems
implementation
●Marketing and Sales Skills
enablement (corporate
training and people
development)
Education and Certifications:
Graduate of De La Salle
University, Bachelor of Arts,
major in Psychology
Independent Corporate Consultant
2020 – present
Consultant, Executive Coach, Trainer & Business Collaborator for the following corporations:
● George Optical, Inc.
Premium Retail and Optical Services
CMO handling core operational functions for Marketing, Purchasing and Warehousing
● Radius Telecoms, Inc.
Telecommunication Company of the Meralco Group
Corporate Sales Upskill Facilitator
● Kitchen Beauty Marketing Corporation
Owner of Kyowa and Rossetti Brands
B2B and B2C Upskill Facilitator and Business Process Auditor
● Red Rock IT Security, Inc.
Vulnerability Assessment and Penetration Testing Company
2nd Party Auditor Support for ISO 27001
● Lock N Metal Stitch Corporation
Specialty metal works services
2nd Party Auditor for ISO 9001 and Business Process Auditor
● IHI Turbo International
Importer of Turbine and other specialty services
Business Process Auditor and Executive Coach
● China Mobile
International Telecommunication Company
Lead Generation Facilitator
● Nera Telecommunications, Ltd.
Singapore listed company and System Integrator
Marketing and Business Development Lead
Eastern Communications (ETPI)
Telecommunication
Multiple Job Functions
Dec 2006 – Sept 2019
(Market Intelligence and Business Analytics Head, Nov 2016 - Sept 2019)
(Quality Assurance & Business Processes, CX Head, Sept 2008 – March 2013)
●PERA Neville Clarke Phils.,
Inc.
Certified
IRCA
Quality
Management Systems
Lead Auditor for ISO 9001
●Ateneo Graduate School of
Business – Center for
Continuing Education
Strategic Competitive
Marketing
●Mapua – Center for
Continuing Education and
Special Competencies
-Project Quality Management,
Quality Assurance and Quality
Control
●Mansmith and Fielders
- Superior Selling Techniques
- Effective Negotiation and
Influencing Skills
- B2B Account Development
and Management
- Advance Key Account
Management
- Market Driving Strategies
- Consumer Behavior and
Psychology in Marketing
- Distribution Management
●Data Seer
- Data Storytelling
- Data Science and Machine
Learning
●Fiera De Manila
- Social Media for Lead
Generation
●Guthrie Jensen
- Executive Leadership
●Olen J Lim Consulting
- Executive Presence
- Powerful Oral Presentation
Contact Details:
●Taguig City
●---●Linkedin: /neiltumagan
(Consumer Sales and Corporate Sales Admin Head, Dec 2006 – Aug 2008)
● Leverages business data - market share performance, competitive analysis, and external
insights - to enhance strategic corporate planning, industry ecosystem comprehension, and
MAF+ model effectiveness.
● Significantly contributes to the annual forecasting accuracy of + - 5%
● Leads a cross-functional team through the ISO 9001 certification process, developing and
implementing quality management systems that resulted in Eastern becoming the first
telecommunications company in the Philippines to achieve full certification
● Spearheads the operational planning and technical implementation of Salesforce.com
across divisions, taking ownership of the project from the ground up to full-scale system
operations, significantly impacting ETPI operations.
● Creates a full suite of KPIs and other tools for the company’s annual performance
management process, including corporate and divisional JDs, competency requirements,
and enablement training.
Mansmith and Fielders
Learning and Development
Senior Client Advisor for Corporate Sales
May 2014 – November 2016
● Consistently achieves a monthly sales target of P1.2 in revenue through the delivery of
in-house training talks and seminars.
Concepcion-Carrier Air Conditioning
Manufacturing
Contact Center Group Senior Manager
April 2013 – November 2013
● Spearheads the restructuring and outsourcing of the contact center group to a BPO, which
improved service levels to exceed 92% consistently.
Emerson Process Management
Manufacturing/ Business Process Outsourcing
Regional Account Administrator
November 2004 – December 2006
● Optimizes technology utilization to enhance service delivery and fulfillment, resulting in
improved operational effectiveness for business clients in the APAC region.
Click Support, Inc.
Business Process Outsourcing
Operations and Corporate Sales Head
March 2002 – October 2004
● Streamlines service delivery and fulfillment processes for business clients by optimizing
technology, leading to increased operational efficiency.
Pacific Internet
Internet Service Provider
Senior Finance Officer for Risk and Recovery
September 2000 – August 2001
● Improves collection outcomes by effectively managing collection concerns, achieving a
recovery rate of over 50% for accounts in the risk and recovery group.
Isla Communications (ISLACOM)
Telecommunication
Contact Center Supervisor
February 1995 – May 2000
● Designs several quality service plans and programs that significantly improve operation with
a maintained service level of =>95%.
Orient Freight Group, Ltd.
Shipping and Logistics
Senior Account Executive
March 1993 – January 1995
(Senior Account Executive)
● Develops and generates sales revenue for both import and export traffic.
Pac Atlantic Lines Group
Shipping and Logistics
Account Executive
April 1992 – February 1993
● Develops sales import traffic and liaised with US principal, Direct Container Lines, and
Germany’s Hellmann Worldwide Logistics.
