Neil Marc Montojo

NEIL MARC MONTOJO Customer Service Team Lead EXPERIENCE About Me Believing in the trust given by clients and customers alike, Striving to achieve more than what is required --Datu Icdang st, Kidapawan City LANGUAGE English Tagalog Bisaya Ya Ya Creations, INC. California - USA 2019 - Current Managing and monitoring a team of Customer service representatives for a e-commerce, making sure that the quality of chats doesn’t fall and keep agents motivated to work. Aside from monitoring and managing making sure that the websites are optimized and make any requests to change. Ya Ya Creations, INC. California - USA 2018 - 2019 Assisting customers on inquiries about items being sold or order issues. Making sure that customers are satisfied with the response time and resolution given. CamFind Philippines Davao - Philippines 2017 - 2018 Assisting in managing a whole data center, making sure that financial reports, payroll, and employee issues are dealt with. and making sure the data center is running in optimal operations EXPERTISE Management Skills EDUCATION Critical Thinking Leadership Training Data Entry Notre Dame Of Kidapawan Collge Bachelor of Science in Information Technology (Undergraduate- Customer Service SKILLS SUMMARY Customer Service Management 90% 81 %