Neil Jayson Dañe

NEIL JAYSON DAÑE App/Cloud Support Senior Analyst- - EXPERIENCE SUMMARY Server Team App/Cloud Support Senior Analyst Accenture Philippines – 10 years L2 – Japanese Client ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● 04/2022 – 10/2023 Attend to incident, service request and problem tickets in accordance with SLA. Perform regular maintenance of servers, i.e. disk clean up, patch updates and server reboots. Create procedures and manuals. Proactive system monitoring, error detection, report and escalation. Create documentation, build knowledge base for known issue. Cloud Infrastructure server (Windows/Unix/Linux) maintenance, incident and problem management. On-premise Infrastructure server (Windows/VMWare, Unix/Linux) maintenance, incident and problem management. Perform initial troubleshooting to middleware related issues like HULFT, Oracle and WebSphere. Perform windows server updates through WSUS server. Perform server updates to AWS cloud servers through AWS CLI. Perform EC2 instance type change through AWS CLI. Liaising with vendors in providing support for Server Operating System and hardware related issues. Liaising with vendors in providing support for HP non-stop systems connectivity issues like AMEX. Support Active Directory account related issues. Attend to night time job/scripts issue to avoid online delay. Implement client defined configurations to Zabbix. Implement local account creation to Unix and Windows servers. Implement registration for new servers to Splunk Job Automation. Implement A-Auto default job/script configuration set up and test for new servers. Implement the quarterly software and account inventory to all servers. CERTIFICATION • • • • • AWS Developer – Associate (2025) AWS Solutions Architect – Associate (2024) Japanese Language Proficiency N3 (2024) Japanese Language Proficiency N4(2019) Azure Fundamentals (2020) LANGUAGES Japanese Intermediate ●●●●● English Fluent ●●●●● Tagalog Native ●●●●● SKILLS A-Auto Job Management AWS Cloud Unix /Linux Server Splunk Zabbix Windows Server Service Now Excel VBA Active Directory ITSM Remedy JP1 System Monitoring Incident Management Automation Tools Development EXPERIENCE EDUCATION Job Scheduler Team Systems and Networks Administration L1.5 – Japanese Client ● ● ● ● ● ● ● ● ● ● ● 01/2017 – 04/2022 Implement new registration of jobs for Unix/Windows servers in A-auto management system. Implement modification of jobs for Unix/Windows servers in A-auto management system. Implement deletion of jobs for Unix/Windows servers in Aauto management system Implement queuing of jobs for initial launch of a new group of servers. Implement queuing of jobs for test purposes to be conducted by client. Implement registration and queuing of jobs for quarterly events by clients. Create and implement client approved automation solutions. Update old tools to cope with changing demands. Create and implement new process in task handling. Created tools for faster processing of daily task and quality improvements. Participate in automating the implementation of job/script related request by using Splunk. Infra-Monitoring Team L1 – Japanese Client ● ● ● ● ● ● 06/2015 – 12/2016 Monitor alert detection and escalate to appropriate support group. Handles job script execution assistance from the support group. Created excel macro tools as part of quality improvement. Generate client reports. Perform ticket quality audits of L2 team. Monitor job/script completion to detect possible delay issues. Service Desk Team L1 – Accenture Internal ● ● ● ● ● 05/2013 – 06/2015 Handle incoming calls, authenticate callers, and assess IT infrastructure-related or applications issues per the information provided by callers. Handles initial troubleshooting and escalate to appropriate support group if necessary. Conduct follow-ups from both users and support group to resolve the issue. Create domain accounts in Active Directory. Initiate bridge call for P1 issues with appropriate support groups. Computer Engineering Department University of San Carlos 06/2010 – 03/2013