Neil Jayson Dañe

I am an App/Cloud Support Senior Analyst currently based in Japan, with over 10 years of experience in IT support at a global technology company. My career began as a service desk agent providing internal support for two years. I then transitioned to a Japanese client project as an IT Monitoring Analyst, where I was responsible for monitoring systems, detecting alerts, and escalating incidents to the appropriate support teams. After two years, I moved to the Job Scheduling team, where I managed business processes using A-Auto—an advanced job scheduling and monitoring system that automates the scheduling, execution, and control of applications across multi-platform environments. Most recently, I joined the Server team, where I handled server-related issues and was involved in the maintenance and management of both Unix and Windows servers. I hold two active AWS certifications and possess Japanese language proficiency at the JLPT N3 level.