Neil Ivan Cuadro

NEIL IVAN CUADRO PERSONAL PROFILE Excellent interpersonal skills and a trained expert in conflict management. Techsavvy, with the aptitude to ramp up on new systems and processes quickly. CONTACT SKILLS Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and accept challenges WORK EXPERIENCE Conduent Business Services, LLC (Formerly Xerox) Customer Care Assistant/Technical Support Advisor AUG 2014 - MAY 2022 B21 L21 Palmerston North, Lamingan, Tanza, Cavite-m - Handling Billing and Technical inquiries Email and Chat Support Create Repairs Account Management Aegis People Support Technical Support Representative MAY 2013 - JAN 2014 EDUCATION Computer Programming and Systems Designs AMA Computer Collage • Iriga City, Bicol 04/2013 Handled customer accounts and technical issues with internet connection Create Dispatch for an onsite visit/repair CERTIFICATION Customer Relationship Management(CRM) - Great Learning HTTPS://OLYMPUS.MYGREATLEARNING.COM/COURSES/63619/CERTI FICATE MAY 2022 Video Editing Basics (Adobe Premier) - Great Learning HTTPS://OLYMPUS1.MYGREATLEARNING.COM/COURSE_CERTIFICAT E/IAQSARCZ OCT 2021