Neil Ivan Cuadro

I have 8 years of experience in the call center industry as a Customer Service Associate. I started as an Email Advisor that handles Billing concerns, Refunds, and Account Management. And was cross-trained in the Technical Department to handle both Billing and Technical concerns via chat for multiple devices and assists customer all over the world. Scheduling callback for escalated cases. We used a company-owned tool for sending emails, follow-up emails, and creating repair reports. Numbers App for Mac to track cases and create feedback reports. Used photo editing apps for company activities/competitions like Photoshop. We used issue trackers as well to search, investigate cases, and enter data for new issues, and emerging outages if needed using the company-owned tool and Numbers App. I created a workflow for the team for specific processes using the Numbers App. I was the point of contact if my supervisor is on leave or away. 

I'm focused, can work with minimal supervision, can multitask, and am determined. I'm a team player with an excellent skill set, passionate about the tasks given, and a keen observer. Ready to share my expertise and can accept new challenges.