Neil Florendo

NEIL FLORENDO VIRTUAL ASSISTANT | CUSTOMER SERVICE P R O FILE C A R EER SUMMA R Y I am a results-oriented person with strong organizational, communication and problemsolving skills. I am committed to a 100% job success score. Customer Service - Collection Specialist Acquire BPO | September 2014 - January 2021 Identify customers' needs and ensure resolution to each contact Assists customers via inbound and outbound calls to solve service related issues by following guidelines set up by the company Set up payment arrangement and collection schedule for customers under financial hardship Assist new team members in using various collection software for accuracy of reports S K I L LS Social Media Management Email Management Schedule Management Data Entry / Transcription Internet Research Customer Service (Phone, Email, Chat) Canva Designs , Adobe Photoshop Google Docs, Sheets, Slides MS Office Applications E D U CATIONAL B A C K G R O U N D NEW ERA UNIVERSITY Graduate of Bachelor of Science in Electronics & Communications School Year : 1994 - 1999 Member of the New Era University Glee Club H O W TO REACH M E Cell: - Email:- Customer Service - Support Team Lead Convergys - CITI | August 2017 - July 2014 Attend to both inbound and outbound calls in accordance with the standard operating procedures Process online banking transactions including financial entries and data maintenance Identify sales opportunities to further enhance client relationship Provide coaching to team members in order to meet individual and team performance goals and metrics Production and Planning Engineer Sanyo Capacitor Philippines Corporation November 1999 - December 2006 Supervised manufacturing processes and operators to ensure quality of work Identify problems in the production line and provide recommendation and training Coordinate with co-engineers to develop plans to improve production output and meet production targets.