Neil Florendo

I have more than 10 years of experience in Customer Service assisting customers over the phone, chat, and emails. My extensive experience taught me how to meet and exceed each customer's expectations. My employment history spans a wide variety of industries and roles. The experience I have gained in each role makes me a well-rounded and valuable asset to any team or project.

My online work experience and strengths include:

-Customer related escalations handled professionally via Email, Live Chat, and Social Media 

-Client Account Management/Follow up/Feedback

-Process/Project Management (including Creation, Implementation and troubleshooting)

-Administrative & Information Management

-Document & Presentation Creation

-Solution based optimizations, that can help minimize issues

I am well-spoken, friendly, persuasive, and can handle customer objections with ease. I am accustomed to working on multiple projects simultaneously. I believe that I can offer new ideas to help the company grow and surpass all goals and objectives. I'm highly initiative to manage a busy workload with minimum supervision.

I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.

Please don`t hesitate in contacting me for more information and details about my past work experiences and skills.