Neha Yadav

NEHA YADAV First Line Technician | Aspiring Fraud Analyst 📍 Gurgaon, HR 📞- 📧-🔗 Neha Yadav | LinkedIn Professional Summary Detail-oriented professional with 5+ years of experience in fraud analysis, risk detection, and incident investigation across fintech and service environments. Proficient in using analytical tools and data platforms to monitor transactions, assess suspicious activity, and ensure compliance with GDPR and AML regulations. Adept at collaborating across technical and compliance teams to mitigate financial crime and enhance operational integrity. Actively seeking a Fraud Analyst or FinCrime role to apply my expertise in fraud detection, data analysis, and regulatory adherence. Key Skills & Tools Fraud & Risk Management:  Fraud Detection & Prevention  Transaction Monitoring  AML / KYC Support  SAR Filing Support  Risk Assessment  GDPR Compliance Technical Proficiency:  LexisNexis, CLEAR, Targus  Datadog (Monitoring, Alerting)  MongoDB (Read-only)  SSMS (SQL Server Management Studio)  MS Excel (VLOOKUP, PivotTables, Basic Macros)  Zendesk, SharePoint Platforms Core Strengths:  Investigative Mindset  Data Analysis  Ethical Judgment  Cross-Functional Collaboration  Client Communication Professional Experience HIPLA – Gurgaon, India First Line Technician Nov 2023 – Present  Monitor application performance using Datadog, investigating anomalies that could suggest technical or fraudulent issues.  Review user data and activity logs via MongoDB to support data integrity and identify potential misuse.  Triage and manage tickets in Zendesk, escalating recurring or suspicious patterns to compliance.  Collaborate with security and compliance teams to ensure GDPR-aligned handling of sensitive data.  Document and flag vulnerabilities that may indicate early-stage fraud risks. AMERICAN EXPRESS – Gurgaon, India Senior Fraud Analyst June 2018 – April 2023  Analysed transactional data to detect identity theft, account takeover, and payment fraud.  Assisted in SAR preparation and supported AML/KYC regulatory initiatives.  Improved fraud rule sets and detection models in coordination with analytics teams.  Mentored new fraud analysts on detection techniques, regulatory best practices, and internal tools.  Produced dashboards and weekly reports to highlight fraud trends to senior stakeholders. TELEPERFORMANCE – Gurgaon, India Subject Matter Expert Oct 2016 – May 2018  Led technical knowledge initiatives across customer service teams, ensuring regulatory compliance.  Supported new tech rollouts and aligned SOPs with data protection standards.  Recognized for maintaining high CSAT scores and coaching underperforming teams to success. Education B.Tech in Computer Science Golden College of Engineering & Technology – Gurdaspur, Punjab  Graduated with 70%  Completed industrial training in PHP, HTML, and Oracle Certifications & Achievements  "The Catalyst" Award – American Express, for innovative fraud trend analysis  "Outperformer" Award – Performance Excellence  Bonanza CSAT Winner & Employee of the Month – Teleperformance Interests Singing • Writing • Tech & Web Research References Available upon request