Neha Goyal

                                                       Neha Goyal                                                                     Calgary, Canada-                                                                                          - Objective Seeking a reputed position in an esteemed organization, that offers opportunity in all round development of an individual & provides an environment for continuous up-gradation of technical as well as managerial skills.  Professional Experience Concentrix (June 2022 - Present) Technical Support Advisor - II(Customer Service) - working as the case manager in one of the most reputed motor companies Hyundai Motor America. Helping the people to bridge the gap between the company's dealership and the company itself. Resolving the issues facing the customers in their vehicles. Collaborate with the customer,dealership, or field support team to gather necessary details supporting the customer escalation. Ensuring that the case is documented and tracked for future follow up or audit. Highest point of contact after techline, dealing with all escalated cases. The campaign involves learning the various policies of Hyundai Company and working on various applications at the same time as well as keeping in touch with the owners of the vehicle until the case is closed successfully. Taking the inbound as well as making outbound calls, writing letters, processing the rental reimbursement if the vehicle is down under warranty. Possess the power to apply the goodwill and gift card to the customers. Review and manage parts-related escalations and ensure appropriate communication with dealer and customer through resolution Effectively communicate internal review outcomes for out-of-warranty repairs to customers. Regularly and professionally interface with clients to review current concerns. S & P Data LLC                                                                         (March 2021 – June 2022) Customer Service Representative -work includes booking the appointments for Covid vaccine doses and guiding them about the whole process of registration on government websites. Now working for client which is Blue by ADT brand name in US in installing security cameras for residential use Registering every person who calls in as well as booking their preferred slot for vaccination. Resolving the issues of the customers while following the guidelines provided by the government. Working with the number one Security Alarm Company in USA (Blue by ADT) working on Salesforce and admin portal to access customer’s accounts. guiding the customers over call how to install the various parts of the security system at their place. This system works best for residents and small business. Adding automation of the alarm system with smart devices like new generation locks, google nest hub and Alexa. Dealing with Inbound Calls as well as Outbound calls and have experience in working with Microsoft Office as preparing the trouble shooting documents with the team. Dealing with escalated calls and customer complaints, handling them patiently and calmly. Making the case notes in Salesforce as well in MS Office Suite. resolving the technical issues, billing queries and providing accurate information related to login into the dedicated app. Soft Skills Exceptional ability to listen, communicate, understand and respond Ability to work independently, as well as with close supervision Personal motivation, excellent organizational skills and exceptional time management skills Ability to take responsibility for achieving a set of goals and targets Excellent team spirit, desire to help others Ability to handle multiple tasks at once Ability to build strong relationships with clients                Golden MTI (Feb 2022- Present) Graphic Designer : Involved in volunteering work have knowledge of Canva, Adobe Illustrator Corel Draw. Working with a marketing team and providing digital marketing services. Using slack updating the managers about task status, provide task notes. Team meetings with clients every now and then. Always responding to emails and staying connected with fellow workers as well as managers. Supporting the internal marketing activities  Zirex Health Care Pvt Ltd                                                      (May 2013 – Feb 2017)          Recruiter - work includes the recruitment as well as maintaining the records of the candidates and constant follow up with the employees. Maintaining the pipe-line of candidates for urgent positions and sourcing as well as interviewing the candidates for technical and non-technical roles. Increase hiring through networking and recruitment activities.  Higher Technology Trading Systems Pvt Ltd                            (June 2011- May 2012)  Software Developer - developed the strategies in C# (.Net and database SQL) to trade in   European market based on the values of indicators, the duration of the project was nine months and it was a windows-based project. Another on market ranking project and its duration was of three months also was a windows-based project. Ocean Innosoft Technologies                                         (June 2008 - November 2010)  Software Developer - developed a College Management Software using ASP.net, C sharp, SQL for various engineering institutes to simplify their tasks of dealing with large amounts of student and course data, efficiently performed with team as a team leader.  NIIT Ltd                                                                                     (May 2007 - May 2008)  Content Tester -The field of work is content testing and working as a Test Engineer with a variety of projects. Testing of various e-learning courses of different clients Autodesk Knowledge Quest (KQ), IAAB, McAfee,Microsoft. End to end testing which includes functional and course material testing (grammatical errors). Education & Professional Certifications Bachelors Of Technology (B.Tech in Information Technology / Computer Science)- Period:-.              Dehradun Institute of Technology, Dehradun. (Affiliated to U.P. Technical University)