Neha Goyal

Technical Support Advisor - II(Customer Service) - working as the case manager in one of the most reputed motor companies Hyundai Motor America.

●     Helping the people to bridge the gap between the company's dealership and the company itself. Resolving the issues facing the customers in their vehicles.

●     Collaborate with the customer,dealership, or field support team to gather necessary details supporting the customer escalation.

●     Ensuring that the case is documented and tracked for future follow up or audit.

●      Highest point of contact after techline, dealing with all escalated cases. The campaign involves learning the various policies of Hyundai Company and working on various applications at the same time as well as keeping in touch with the owners of the vehicle until the case is closed successfully.

●      Taking the inbound as well as making outbound calls, writing letters, processing the rental reimbursement if the vehicle is down under warranty.

●     Possess the power to apply the goodwill and gift card to the customers.

●     Review and manage parts-related escalations and ensure appropriate communication with dealer and customer through resolution

●     Effectively communicate internal review outcomes for out-of-warranty repairs to customers.

●     Regularly and professionally interface with clients to review current concerns.