Neeraj Chowdhary

NEERAJ CHOWDHARY ASSISTANT GENERAL MANAGER TRAINING & QUALITY WORK EXPERIENCE EFFECTIVE AT CREATING AND OPTIMIZING TRAINING PROGRAMS FOR NEW, PROFESSIONAL, SUPERVISORY AND MANAGEMENT POSITIONS. EXCELLENT COMMUNICATOR, MULTITASKER AND PROBLEM-SOLVING ABILITIES. IN-DEPTH UNDERSTANDING OF TRAINING REQUIREMENTS FOR DIFFERENT DEPARTMENTS AND LEVELS. CONTACT PHONE: - ADDRESS: 14/6, Subhash Nagar, New Delhi 110027 LINKEDIN: https://www.linkedin.com/in/neerajchowdhary EMAIL:- SKILLS • Training Strategy Development • Stakeholder Management • Data Analysis & Decision-making • Continuous Improvement • Leadership & Mentorship • Project Management • Client Engagement • Cost & Budget Control • Learning Management System (LMS) • Quality Management Systems (QMS) • Communication & Presentation Skills CERTIFICATIONS Six Sigma Green Belt - TQMI iSON Xperiences | Assistant General Manager Training & Quality May 2023– Jan 2025 • Developed & executed organization-wide training strategy for employee development in alignment with company goals • Transformed mundane tasks into interactive and competitive learning experiences using game mechanics and elements. • Implemented experiential learning activities for promoting hands-on skill development and critical thinking • Promoted a culture of continuous learning by facilitating group activities and encouraging employees to learn from one another • Actively encouraged teamwork and knowledge sharing by fostering a collaborative and interactive learning culture. Apollo 24|7 | Sr Manager Training & Quality July 2022–Apr 2023 • Designed and carried out strategic training initiatives across the organization, promoting employee growth and aligning with company objectives. • Established and upheld consistent best practices for training in all domains, verticals, and LOBs. • Assessing training needs, identifying knowledge/skill gaps, and designing targeted training programs to enhance employee competency. • Identified and addressed knowledge/skill gaps and performance improvement opportunities through needs assessments with Operations Leaders • Utilized contemporary approaches and evaluation methods to provide comprehensive training based on corporate guidelines • Led and directed the training function to align trainers and managers for delivering training programs meeting performance metrics such as SLAs and customer retention • Implemented quality tools, sampling methodology, and correlation studies to optimize call quality and training efficiency • Implemented robust strategies for measuring the effectiveness of training programs and implementing data-driven improvements. Blinkit | Manager Training & Quality January 2022–June 2022 • Crafted and put into practice an extensive strategy for training and development that was closely aligned with the organization's objectives. • • Established and sustained strong stakeholder relationships to foster productive teamwork Streamlined and updated existing quality management processes, effectively meeting expectations and enhancing the overall quality framework. Globiva | Manager Training April 2021–January 2022 • Planned new hire training based on the business requirements • Maintained communication with business stakeholders and clients. • Process updates management and ensure timely delivery • Draw an overall and individualized training and development plan that addresses needs and expectations. • Monitored and evaluated the training programmes effectiveness • Hired and managed a team of trainers to drive training programmes and projects Teleperformance | Assistant Manager Training August 2017–October 2020 • Ensured the development and implementation of employee training materials to meet regulatory requirements and align with company programs. • Facilitated scheduled and ad hoc training sessions for various projects, promoting continuous learning and development. • Evaluated future and present training needs through analyzing job descriptions, assessing career paths, reviewing annual performance evaluations, and consulting with line managers. • Implemented individualized training programs tailored to meet specific goals and requirements • Enhanced training efficiency by employing a diverse range of methodologies like interactive modules, e-learning platforms, and classroom instruction • Created avenues for ongoing development and obtaining 360-degree feedback TATA AIG | Manager Training January 2016 – January 2017 • Devoted to enhancing operational efficiency, devised training strategies and implemented improvement initiatives. • Facilitated the development of insurance advisors through training initiatives as a representative of Axis Bank channel partner • Utilized Kaizen methodology and surveys to measure effectiveness pre- and post-training • Efficiently determined necessary trainings for frontline sales team (Recruitment and Development Managers), implementing targeted skill development programs while ensuring productivity goals were met. • Initiated and created multiple sales support materials for enhanced access and utilization by the sales team. EXL | Assistant Manager Training August 2009 – December 2015 • Implemented effective onboarding initiatives to ensure a smooth integration process for employees. • Provided leadership in the design and implementation of an effective learning strategy for employees • Utilized a diverse range of training methodologies, techniques, and concepts to optimize the effectiveness of training programs • Consistently monitored business training needs, modifying staff development and educational programs as necessary. Convergys | Trainer May 2006 – August 2009 • Conducted trainee assessments and developed targeted training programs • Coordinated and conducted small group and individual training sessions tailored to meet staff and organizational learning needs. • Developed customized presentations for the purpose of training employees on improving their skill sets • Conducted evaluations following training sessions, delivering insightful reports to support decision-making • Played a key role in enhancing customer satisfaction as part of the C-Sat Committee. Teleperformance | Tele sales Executive December 2005 – May 2006 Crowne Plaza Surya Hotel | Tele Marketing Executive December 2004 – December 2005