Nduke Abasi Sam

NDUKE-ABASI SAM Customer Servi ce Representati ve CONTACT PROFILE SUMMARY Customer-focused and dependable representative with strong communication and problem-solving skills. Committed to delivering timely support, resolving issues efficiently, and ensuring every customer interaction is handled with care and professionalism. Nigeria EDUCATION WORK EXPERIENCE One Pilot - UNIVERSITY OF BENIN Bachelor of Arts in History and International Studies SOFT SKILLS Project Management Web Development Teamwork Time Management Effective Communication Critical Thinking SKIL LS Empathy HARD SKILLS Notion Slack Intercom Google Suite Gorgias Salesforce CRM Zendesk LANGUAGES English: Fluent French: Intermediate Apr 2024 - Sep 2025 Customer Support Hero · Freelance London, England, United Kingdom · Remote Accounts handled: 3 Account 1: Insurtech company (via Intercom) Account 2: Online drinks retail company (via Gorgias) Account 3: Health supplement company (via Gorgias) Role and Experience: Delivered real-time customer support across chat, phone, and email for three different brands, adapting tone and processes to each company’s style and policies. Accurately documented all interactions, tagged tickets, and followed each client’s workflows to maintain compliance and meet SLAs. ⁠Identified recurring problems and escalated technical issues to client teams with clear, actionable details. Maintained high customer satisfaction scores through empathy, quick response times, and clear communication. Account 1 - Assisted users of an Insurtech company via Intercom with purchasing new policies, renewing and upgrading cover levels, cancelling policies, and troubleshooting app issues, including login failures and payment errors. Account 2 - Provided support to an online drink retail company, helping customers place orders, edit orders, track deliveries, resolve courier issues, and respond to product-related queries. Account 3 - Managed customer interactions for a supplements brand through Gorgias, processing orders, updating shipping details, handling refunds, and resolving subscription-related issues. Chatdesk Mar 2020 - Apr 2021 Sales Development Representative New York, United States · Remote Role and Experience: Prospected and qualified leads for Chatdesk’s support solutions, focusing on e-commerce brands in need of scalable CX support. Reached out to potential clients via email and LinkedIn Sales Navigator, presenting Chatdesk's value proposition and booking discovery calls for the sales team. Conducted product research, identified key decision-makers, and personalised outreach to increase engagement rates. Collaborated with the sales team to refine messaging, track pipeline activity, and improve conversion strategies. Maintained detailed CRM records(HubSpot & Snov.io) and followed up consistently to nurture warm leads.