Nduke Abasi Sam

I am a customer service professional with over 2 years of remote work experience spanning customer support and sales development. I have worked with companies across the insurtech, e-commerce, and health supplement industries, delivering consistent, high-quality service across chat, email, and phone channels.

From April 2024 to September 2025, I worked as a Customer Support Hero at One Pilot, a remote role based in London, where I managed support for three concurrent brand accounts. For an insurtech company, I assisted customers via Intercom with purchasing and renewing insurance policies, upgrading or cancelling cover levels, and troubleshooting app issues, including login failures and payment errors. For an online drinks retail brand, I handled order placements, delivery tracking, courier issue resolution, and product-related queries through Gorgias. For a health supplement company, I also processed orders, updated shipping information, managed refunds, and resolved subscription-related concerns. Across all three accounts, I adapted my tone and workflows to align with each client's brand standards, accurately documented interactions, tagged tickets, maintained SLA compliance, and escalated technical issues with clear, actionable detail.

Before that, from March 2020 to April 2021, I worked as a Sales Development Representative at Chatdesk, a CX solutions company based in New York, where I prospected and qualified leads among e-commerce brands, conducted outreach via email and LinkedIn Sales Navigator, and maintained detailed CRM records using HubSpot and Snov.io.

I am proficient in tools including Intercom, Gorgias, Zendesk, Salesforce CRM, HubSpot, Notion, Slack, and Google Suite. I bring strong communication skills, a calm approach to problem-solving, and a genuine commitment to leaving customers more satisfied than I found them.

I am currently open to remote customer support roles on a full-time and part-time basis, and I am confident in my ability to represent your brand with professionalism and care from day one.