702 Corner Smit & Twist Streets Joubert Park, Johannesburg 2001.
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OBJECTIVE
I am currently seeking to obtaining a position in an exciting and challenging environment that provides opportunities for growth and career advancement, where I can use my experience and skills toward becoming a valuable team player. I can integrate and adapt effectively with people, situations and extraordinary work environments. My work is quick, efficient and I provide service in a professional manner.
SKILLS & ABILITIES
High efficiency in meeting with client expectations and management of all tasks, SLA’s and OLA’s.
Well skilled in installing, repairing and troubleshooting computer hardware, applications and software.
Excellent support of Microsoft Office 7, 8 & 10.
Working knowledge of networking devices including PC’s, laptops, mobile and printers.
Up-to-date knowledge of the latest IT and software trends
Proficient and professional when assisting clients or users onsite and remotely.
Extensive knowledge of Active Directory, Office365 and Windows Server 2008 and 2012.
Strong customer service ethos
WORK EXPERIENCE
PINK ELEPHANT SOUTH AFRICA
Service Desk Analyst
2018 March – Present (Previously from 2012 March-2014 November)
Remote Support via TeamViewer and Skype for business.
Company and 3rd party software and application administration.
Active Directory accounts creation and management and deletion.
Clear telephone, email and Skype communication and assistance with remote users.
Monitoring, categorization and analyzation of incoming requests and incidents.
Manage and adhere to SLA’s and OLA’s through the IT management tool.
DIMENSION DATA (Pty) Ltd.
Technician - End User Computing - L1
2014 December – 2017 May
> Creation, deletion and administration of accounts on Active Directory.
> Installation, Configuration and Management of company and 3rd party software and applications.
> Troubleshooting and resolving of laptop, PC, software and application issues.
> Recommending and applying solutions for onsite and remote users.
> Internet configuration and troubleshooting (Onsite and VPN)
> Management of Domain environment for several company sites through remote connection.
INTERPARK (SA)
Customer Service
2011 September- 2012 March
Administration of daily revenue and banking
Maintenance of pay stations machines and barrier openings
Strategized changes of routes during collection the daily business revenue
QOBUSA TRADING AND PROJECTS
Desktop Support Technician
2011 March- 2011 August (6-month Project)
Assembled and installed a wide array of computer systems, workstations, and peripheral hardware, Software Installations and Remote Support.
IDENTITY
Transaction Administrator-
In-house management of cash and credit transactions.
Stock taking and front office display.
Front desk customer service and store keeping.
EDUCATION
APMG International 2014
ITIL V3 Foundation
IT Global best practice
CCS IT Training 2009
MCITP (Modules)
A+ Hardware and Software Installation
N+ Networking and Server Administration
Microsoft Windows Vista Client Configuration
Windows Server 2008 AD Configuration
Institution of training and Education (ITEC) 2008
Personal Computer Literacy (Certification)
PC Orientation
Microsoft Windows OS
Microsoft Office
COMMUNICATION
Outstanding communication skills to relate with clients and my team members. Excellent customer service capabilities & understanding.
REFERENCES
MEGAN GARBERS
HR Manager- Pink Elephant
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GAVIN DIERS
Team Leader- Dimension Data
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ELIJAH MALIBANA
Senior Manager- Interpark SA
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TANKISO OLIPHANT
Store Manager- Identity
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