Ndifor Bless Mildred Sahwa

NDIFOR BLESS-MILDRED SAHWA Virtual Assistant Douala, Cameroon (--, LinkedIn Profile Highly efficient Virtual/Administrative Assistant with over 2 years of experience supporting administrators and teams. Proficient in managing schedules, patient records, and communication, ensuring 99% accuracy and timely execution of tasks. Skilled in streamlining operations, increasing administrative efficiency by 20%, and maintaining compliance with healthcare regulations to enhance patient care. CORE SKILLS ● ● ● ● Calendar and email management Data entry and database maintenance Document preparation and proofreading Project coordination ● ● Social media scheduling and content creation CRM software proficiency (e.g., Salesforce, HubSpot) ● ● ● Proficiency in Microsoft Office Suite and Google Workspace Excellent verbal and written communication Time management and multitasking PROFESSIONAL EXPERIENCE Jordan Medical Centre Virtual Assistant January 2023- Present ● Coordinate and optimize appointments for medical professionals, ensuring 95% adherence to schedules and reducing patient wait times by 15%. ● Manage electronic health records (EHR) with 100% accuracy to maintain compliance with HIPAA and hospital standards. ● Serve as the first point of contact for patients and staff, handling 50+ calls/emails daily with professionalism and efficiency. ● Process patient bills and insurance claims with 98% error-free accuracy, expediting reimbursements. Bonassama District Hospital Administrative Assistant September 2022- December 2022 ● Compiled and updated daily operational reports, ensuring data integrity and improving decision-making processes. ● Tracked and ordered medical supplies, ensuring optimal stock levels and a 10% reduction in wastage. ● Assisted in the onboarding of new administrative staff, improving onboarding time by 25%. ● Ensured administrative processes align with medical and legal standards, conducting monthly audits with a 99% compliance rate. . EDUCATION . ST LOUIS UNIVERSITY INSTITUTE, DOUALA October 2021 - September 2022 ● Bachelor of Science Nursing October 2018- September 2021 ● Higher National Diploma( HND) CERTIFICATIONS ● EMPOWER HER REMOTELY Virtual Assistant Training TOOLS . Microsoft word-Microsoft Excel -Zendesk - Livechat - Trello - MailChimp -Buffer - Hootsuit- HubSpot – Microsoft Teams- Airtable - Canva - StoryChief - Socialbee - Buffer – Zoho CRM - Asana - Zoom – Notion – SurveyMonkeyCalendly–