Ndidiamaka Hope Duru

NDIDIAMAKA HOPE DURU Aba Abia, Nigeria, - Email--, LinkedIn-www.linkedin.com/in/ndidiamaka-hope-4577b6252 PROFESSIONAL SUMMARY Results-driven Customer Service Assistant with 7+ years of experience delivering exceptional customer experiences, resolving issues promptly, and driving loyalty in fast-paced environments. Proven expertise in customer service, relationship-building, and conflict resolution. Seeking to leverage my skills and passion for customer service to drive business growth, customer loyalty and satisfaction . CORE COMPETENCIES  Active Listening  Calendar Management  Administrative Support Skills  Time Management  Attention to details  Email and Phone Handling  Customer Service  Problem-Solving  Persuasion and Negotiation  Google Work Spaces  Email Management            Task Prioritization Good communication Skill Document Preparation and Editing Multi-tasking Adaptability Skills Empathy Skills Appointment Scheduling Multitasking Critical Thinking Product Knowlege Decision Making SKILL HIGHLIGHTS  Proficient in Hubspot, Google suite, Excel, Google Meet,Slack, Google Drive, LiveChat, Airbnb, Asana, Calendly, Lemlist, Booking.com, ClickUp, Monday.com, Intercom, Freshdesk, Zoom, Loom, Slack, Zapier and other virtual collaboration tools.  Excellent organizational and time management skills.  Strong communication skills,both written and verbal.  Detail-oriented with a high level of accuracy.  Ability to multitask and prioritize tasks effectively.  Ability to remain calm under pressure and handle emergencies effectively. WORK EXPERIENCE Operation Management Amy Seafood Treasures, Nigeria. Jan 2023- Dec 2024  Managed daily operations, achieving 30% revenue growth over 2 years through process improvements and marketing strategies.  Developed and executed multi-channel marketing campaigns, increasing product visibility by 40% via Facebook, WhatsApp, and other social media platforms.  Processed over 50 customer requests monthly, ensuring prompt resolution and high customer satisfaction ratings.  Supervised and trained a team of 5 members, enhancing operational efficiency and productivityReduced operational costs by 10% through strategic sourcing, contract negotiation, and inventory management expertise Customer Service Representative Kenmara Global Enterprise, Nigeria. Sept 2019- Dec 2022  Provided exceptional customer support via phone, email, and live chat, resolving 95% of customer inquiries on the first contact and achieving a 95% customer satisfaction rate.  Utilized effective issue resolution skills to address and resolve 250+ customer complaints and concerns in a timely and professional manner, resulting in a 25% reduction in customer complaints within 6 months.  Conducted thorough customer feedback analysis from 1,000+ surveys, identifying key areas for improvement and informing data-driven product and service enhancements that drove a 15% increase in customer satisfaction.  Demonstrated strong problem-solving skills and attention to detail, consistently exceeding team targets by 10% and maintaining a high level of customer satisfaction. EDUCATION University of Nigeria Nsukka, Bachelor of Education (B.Ed)-Economics- Nwafor Orizu College of Education, Nsugbe, National Certificate In Education (NCE)- TRAINING AND CERTIFICATION  In-Demand IT Skills (Digital Witch Technical Support Community  Customer Success and Experience (Udemy)  Customer Service Problem Solving (Linkedin)  Serving Customers Through Chats and Texts (Linkedin)  Data Entry, Accounting HUb. -