Ndidiamaka Hope Duru

Hi!

My name is Ndidiamaka Hope Duru. Nice to meet you.

I am a Purpose Driven Customer Service Representative with over seven years experiences. As someone who genuinely loves helping others solve problems and providing top-notch support to customers, I am confident that I am an excellent fit for customer service role in your company.

With 7 years of experience in customer-facing roles, I’ve honed my skills in effectively using the following skills; empathy and active listening , problem solving and conflict resolution,communication skills, adaptability and flexibility, product knowledge and technical skills, positive attitude and professionalism, time management and organization.

I value team collaboration so much. I’m a firm believer that every interaction is an opportunity to build trust and leave a lasting impression.

I am particularly drawn to remote customer service role because of the flexibility it offers and opportunity to satisfy customer because a happy customer repeats business. I am someone who values work-life balance, I will always appreciate anyvopportunity to work in a dynamic environment that prioritizes flexibility and autonomy.

I have a foundation in Google Suites, CRM tools, Hubspot CRM, Freshdesk, Intercom, Apollo, Calendly, Slack and other tools. I am eager to learn more from you. I am a quick learner that values team work to achieve company’s goal and revenue growth.

My passion for delivering exceptional customer experiences is top notch because a satisfied customer stays satisfied, loyal and repeats business. I am proactive, empathetic, and solutions-focused. I really want to join a team that shares my values and is dedicated to providing outstanding support to its customers.

Thank you for considering my application. I am ready to deliver and excellent service, learn fast and equally contribute to the growth of your revenue.

I'm sincerely grateful for reaching out.