Ndibugom Charlotte Meyloh

NDIBUGOM CHARLOTTE MEYLOH Sales Development Representative (SDR) | Sales & Customer Support Specialist ​ Bafoussam, Cameroon PROFESSIONAL SUMMARY Results-driven Sales Development and Customer Support Specialist with hands-on experience in inbound and outbound sales, lead generation, email outreach, CRM management, and appointment setting. Successfully generated qualified and enriched 50+ sales-ready leads, supported pipelines achieving up to 120% sales target performance, and maintained 92% customer satisfaction through timely issue resolution. Reduced follow-up and response times to an average of 48 hours or less by leveraging CRM workflows, automation tools, and structured outreach. Experienced working remotely with modern sales and customer engagement platforms to drive consistent pipeline growth and customer retention. CORE SKILLS ●​ Lead Generation & Prospecting ●​ Appointment Setting & Meeting Booking ●​ Inbound & Outbound Sales Outreach ●​ Cold Emailing & Follow-Up Sequences ●​ CRM Management & Pipeline Tracking ●​ Multi-channel support (chat/phone/email) ●​ Post-Sale Support & Follow-Ups • Lead Qualification (ICP, Buyer Persona, BANT) • Sales Automation & Productivity Tools • Objection Handling & Sales Conversations • Complaint Handling & De-escalation • Customer Satisfaction Management • Ticket resolution (92% first-contact) • Pipeline nurturing in CRM PROFESSIONAL EXPERIENCE Mey & Fav Kolleczion Sales & Customer Support Representative Enugu, Nigeria Aug 2024 - Sept 2025 ●​ Managed inbound customer inquiries and outbound sales follow-ups, converting 30–40% of qualified inquiries into completed purchases.​ ●​ Used structured follow-up and product guidance to increase repeat customer interactions, supporting 20%+ repeat purchase behavior.​ ●​ Resolved customer issues and post-sale concerns within 24–48 hours, maintaining high customer satisfaction and trust. ●​ Supported monthly sales activity by consistently engaging prospects and nurturing leads through the buying process. Viance Global Sales Development & Customer Support Enugu, Nigeria July 2023 - May2024 ●​ Generated and qualified 40–60 B2B leads per month through outbound prospecting and structured follow-ups, supporting consistent appointment-setting efforts. ●​ Conducted email and direct outreach to engage prospects, contributing to an estimated 20–25% response rate across outbound campaigns. ●​ Logged and tracked 100% of lead interactions in CRM systems, improving pipeline visibility and reducing missed follow-ups. ●​ Supported early-stage pipeline growth, contributing to steady meeting bookings and smoother handoff to closing teams. Dotpay Microfinance Bank (MFB) Customer Support & Relationship Support Enugu, Nigeria Dec 2021 - Oct 2022 ●​ Responded to customer inquiries regarding accounts and transactions, handling 20–30 customer requests daily.​ ●​ Resolved customer issues within an average 48-hour resolution time, reducing repeat complaints and follow-up cases.​ ●​ Logged all customer interactions accurately, supporting service tracking and compliance requirements.​ ●​ Contributed to maintaining 90%+ customer satisfaction through timely, clear, and professional support.​ Edmark International Sales Support & Customer Relationship Officer Yaounde, Cameroon Oct 2018 - May 2020 ●​ Engaged and followed up with prospects interested in health and wellness products, supporting 15–25 qualified conversations weekly.​ ●​ Communicated product value clearly, helping improve prospect understanding and contributing to higher purchase readiness.​ ●​ Maintained organized customer and prospect records, ensuring 100% follow-up completion on assigned leads.​ ●​ Supported sales continuity and customer retention, contributing to repeat purchases and referral-based leads. SALES TOOLS & TECHNOLOGY ●​ ●​ ●​ ●​ ●​ CRM Tools: Pipedrive, HubSpot, Salesforce, Insightly, Freshdesk, Zendesk, Intercom Lead Generation: Apollo.io, Phantombuster, Google Maps, Snov, ContactOut Email Outreach & Automation: Brevo, Instantly, Scheduling & Appointments: HubSpot Meetings, Calendly, Picktime Productivity & Remote Tools: Google Workspace EDUCATION University of Yaounde 1. Ngoa - Ekelle, Yaounde, Cameroon Bachelor’s Degree SOFT SKILLS ●​ ●​ ●​ ●​ ●​ Strong communication and active listening Customer-first sales approach Reliable follow-up and organization Comfortable working independently in remote environments Coachable, adaptable, and results-oriented Sept 2009 - March 2013