AKPAN, NDANTIOBONG PETER
10 Engozu Street, -Road,-,- Ozuoba, Rivers State
Professional Summary
Dedicated Operations and Team Lead professional with over 5 years of progressive experience in team leadership, process optimization, process improvement in a customer-focused environment. Proven ability to coach and manage teams, audit and improve system processes, and implement operational systems that support organizational objectives. Recognized for maintaining high standards, providing actionable feedback, and driving measurable improvements in compliance, training, and service delivery.
Core skills
Organizational skills developed through managing multiple tasks, prioritizing workload, and maintaining a structured and efficient workspace.
Communication skills expressed via written and verbal communication abilities, enabling clear and effective interaction with colleagues, clients, and management.
Experience in leading and motivating teams, as well as working collaboratively with colleagues across different departments.
Proficient in managing time effectively to meet deadlines and handle multiple projects simultaneously
Competence in handling, organizing, and analyzing data, including proficiency with relevant software (e.g., Microsoft Excel, Word, PowerPoint, Outlook, databases).
Excellent interpersonal skills to provide professional and courteous service to clients, visitors, and staff.
Ability to anticipate and address potential issues, find solutions, and make informed decisions.
Work Experience
Aug. 2022 – Present
British Council, 3 Odi Street, Old GRA, Port Harcourt, Rivers State
Test Day Coordinator (Full-time)
Job Role:
Coordinate and plan the logistics of test days or examination sessions, ensuring all necessary resources and materials are available and organized.
Manage and allocate resources to ensure operations were cost-effective and timely.
Develop and communicate schedules to candidates and testing personnel, providing clear instructions and guidelines regarding test day procedures, rules, and expectations.
Maintain the security and integrity of the testing process by implementing standard operating procedures to prevent cheating or misconduct.
Management and regular training of team members on exams product and test day delivery guidelines to ensure compliance and improve service deliveries to stakeholders.
Collect, manage and analyze data related to test administration, including candidate information, test scores, and other relevant data.
Collaborate with internal teams, external vendors, and testing partners to ensure productive collaboration, contributing to the advancement of organizational objectives and goals.
Prepare reports, documentation, and summaries related to test day operations, including statistical analysis, incident reports, and feedback.
Contribute to preparedness actions such as risk analysis, and contingency planning, monitoring the management of risks and reporting on actions taken to ensure compliance.
Develop and implement monitoring and evaluation frameworks for various Exams programs, ensuring the effective measurement of program outcomes and impacts.
Achievements:
Managed the successful transition of IELTS exams product from paper-based test to computer delivered test across three Southern States in Nigeria.
Successfully deployed a new exams product and remotely trained 30 staff to deliver the product across multiple locations in South-South Nigeria.
Recognized by the head of customer service Nigeria during the customer service week 2024 where I was awarded a certificate of excellence in exceptional internal customer skills and dedication to providing outstanding support and maintaining high standards of service quality.
Contributed positively to the improvement of compliance audit, where the locations I managed were rated low risk with a compliance score of 89% and QCA score of 88% for the exams portfolios.
Jan. 2024 – June 2024
Orchid Springs Limited, Block F66 Anua/ Ifa Residential Estate, Uyo, Nigeria
Project Manager (Part-time)
Job Role:
Developed and maintained project timelines, milestones, and deliverables specific to the
design phase.
Coordinated multidisciplinary design teams (process, civil, mechanical, electrical).
Oversaw development of PFDs, P&IDs, mass and energy balances, and layout drawings.
Served as the primary point of contact between internal stakeholders, external
engineering firms, and regulatory bodies.
Facilitated regular meetings, reporting progress to executive sponsors and project
stakeholders.
Ensured alignment of resources with project requirements and phase-specific
deliverables.
Ensured design integrity, environmental compliance, and adherence to industry standards.
Supported technology selection decisions and risk assessments related to feedstock,
conversion process, and output handling.
Supported environmental impact assessments, permit applications, and liaise with
permitting authorities.
Monitored compliance with local, national, and international regulations relating to
bioenergy projects.
Sept. 2019 – Jul. 2022
British Council, 3 Odi Street, Old GRA, Port Harcourt, Rivers State
Test Day Supervisor (Contract)
Oversaw test center operations, ensuring strict adherence to SOPs and high service delivery standards.
Guided temporary staff on operational procedures and performance expectations, enhancing service consistency.
Collaborated on audits and venue readiness, ensuring policy compliance and operational efficiency.
Dec. 2016 – Sept. 2019
British Council, 3 Odi Street, Old GRA, Port Harcourt, Rivers State
Venue Staff (Contract)
Supported live testing logistics, provided frontline customer service, and ensured procedural compliance.
Feb. 2012- Oct. 2014
Microtrends Computer Services, 23 Ikpa Road, Uyo, Akwa Ibom State
Graduate Data Analyst (Volunteer Job)
Job Role:
Interpreted data from primary and secondary sources using statistical techniques.
Developed and initiated more efficient data collection procedures.
Developed optimized data collection and qualifying procedures.
Analysing raw data, drawing conclusions & developing recommendations.
Data entry, data auditing, creating data reports & monitoring all data for accuracy.
Designing, developing and implementing new functionality.
Advising on the suitability of methodologies and suggesting improvements.
Carrying out specified data processing and statistical techniques.
Supplying qualitative and quantitative data to colleagues & clients.
Achievement:
Improved data analysis productivity by 80% through the implementation of SPSS and Excel tools.
Developed and maintained structured data reports, streamlined data collection processes, and provided insights to stakeholders.
Education
2021 - 2023
MScCenter for Occupational Health, Safety & Environment, University of Port Harcourt, Rivers State.
Environmental Technology & Safety - Upper Credit (CGPA: 4.03/5.0)
2014 -2015
PGDCenter for Oil & Gas Technology, Institute of Petroleum Studies, University of Port Harcourt, Rivers State
Petroleum Technology – Distinction (CGPA: 4.56/-
BScUniversity of Port Harcourt, Port Harcourt, Rivers State
Biochemistry – Second Class Lower Division (CGPA: 3.19/5.0)
Honours and Awards
British Council Customer Certificate of Excellence, 2024
World Bank Research Funding Support2022
A one-time payment of 50,000 naira to support postgraduate research.
Total Energies Scholarship Award2014 – 2015
$5,000 Full funding scholarship for Post Graduate Diploma Programme
Institute of Petroleum Studies, University of Port Harcourt- PGDPT Best Graduating Student in Project Module
Journal Publications
Akpan, N. P., Nwagozie, I. L. & Amah, V. (2023). Developing a bioremediation model for crude oil contaminated soil using Buckingham’s Pi Theorem. International Journal of Engineering Inventions. Vol. 12, Issue 11, Pp 109-116.
