Ndantiobong Peter Akpan

Dedicated Operations and Team Lead professional with over 5 years of progressive experience in team leadership, process optimization, and customer-focused service delivery. Proven ability to lead high-performing teams, audit and enhance system workflows, and implement scalable operational frameworks aligned with organizational goals. Skilled in leveraging AI-driven tools and automation platforms such as Zapier, Airtable, Make.com, and N8N to streamline process flows, improve efficiency, and reduce manual workload. Recognized for maintaining high operational standards, delivering actionable insights, and driving measurable improvements in compliance, training effectiveness, and overall service delivery.