Nayeem Bhat

RESUME Nayeem Mohmmad Bhat Cell: - Email:-Address: Jamia Nager New Delhi, India. ACADEMIC QUALIFICATION • Bachelors | University of Kashmir | 2017 • Masters | Central University | 2020 OBJECTIVE : Motivated and detail-oriented professional with 2 years of experience as an Administrator (Support) at Wipro, where I provided end-to-end technical assistance, system administration, and issue resolution for enterprise clients. Proven ability to troubleshoot hardware/software problems, and ensure optimal system performance in fast-paced environments. Seeking to leverage my technical expertise, customer support skills, and problemsolving abilities in a dynamic organization to contribute to operational efficiency and deliver high-quality IT solutions. EXPERIENCE • Administrator (Technical Support) WIPRO | Apr 2022 - Jan 2024 • Customer Support Executive Appmad Solutions | March 2024 - Feb 2025 ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Roles and Responsibilities Handled live chat, calls, and emails to assist customers with inquiries related to printer sales and services. Provided detailed product information to help customers choose the right printer based on their needs. Guided customers through the installation process and provided technical assistance to resolve any setup or usage issues. Managed the end-to-end order process, including confirming order details, tracking shipments, and updating customers. Delivered after-sales support, addressing customer concerns and ensuring high satisfaction through prompt and effective problem-solving. Maintained accurate records of customer interactions, issues, and resolutions to ensure quality and consistency. Collaborated with internal teams to escalate and resolve complex technical issues when necessary. Provided technical support and troubleshooting for hardware, software, and networkrelated issues, ensuring minimal downtime and seamless user experience. ▪ Monitored and maintained system performance, conducted regular health checks. ▪ Handled user account management, including creation, modification, and deactivation using Active Directory and other access management tools. ▪ Documented technical procedures, created knowledge base articles, and provided training to end-users for common IT issues. ▪ Collaborated with cross-functional teams to resolve escalated issues and support ongoing IT projects, ensuring timely and efficient delivery. SKILLS AND ABILITIES • Excellent Communication Skills • Empathy and Patience • Problem Solving • MS Office LANGUAGES KNOWN • English, Urdu and Hindi DECLARATION I hereby declare that all the information provided in this document is true and accurate to the best of my knowledge and belief.