Nay Naing Lwin

MR. NAY NAING LWIN 4379, Sukhumvit Road, Bang Na Tai, Bangkok | Phone: - | Website Email:-| Line ID: naynainglwin95 CUSTOMER SERVICE (LOGISTICS & SCM) Customer service representative with 5 years of experience at international freight forwarding companies. Proficient in building strong customer relationships and managing export and import shipments in accordance with standard operating procedures. Looking for new opportunities to enhance my skills and expand my expertise. WORK EXPERIENCE Executive (Network Development & Customer Service) | Phee Group Jun 2019 - Feb 2021 Lifestyle CX Agent (SCM) | Maersk Myanmar Mar 2021 - Feb 2024 Manage end to end export and import shipments while maintaining effective communication with both customers and carriers Develop partnerships with international agents, draft agency agreements, source new partnerships, mediate and resolve disputes between overseas agents and the team, and provide monthly reports to the management team Ensure smooth execution of the end to end shipment lifecycle by working closely with the customer as well as internal stakeholders Conduct shipper booking handling, consolidation and loading plan in accordance with the customer's standard operating procedures (SOP) SKILLS Supply Chain Management Microsoft Office 365 Teamwork Logistics & Freight forwarding Communication Talented Customer Services EDUCATION Bachelor of Art (English) | East Yangon University Studied English Language and Literature Certificate in Microsoft Office |KMD Myanmar 2014 - Certificate in Programming & Database Design | Gusto Institute 2014 Certificate in International Trade, Logistics and SCM | MMIC 2021 System Design for Supply Chain Management and Logistics | Chalmers University 2024 EXPERIENCES Ability to handle system portals (Hecny, Cargo wise, EDI, Keyfield, MODS) AFR, AMS, ACI, ISF Filing Experienced in handling clients (Adidas, M&S, Primark, Bestseller, ECI & Hecny) AWARDS Maersk's Employee Spot Award for outstanding performance (6 times) 9th Place Winner for Maersk Shark Tank 8/20/24, 11:07 PM ChalmersX ChM005x Certificate | edX Per Olof Arnäs This is to certify that Senior Lecturer, Service management and logistics Chalmers University of Technology Nay Naing Lwin successfully completed and received a passing grade in ChM005x: System Design for Supply Chain Management and Logistics a course of study offered by ChalmersX, an online learning initiative of Chalmers University of Technology. Verified Certificate Issued August 20, 2024 Maria Elmquist Head of Department and Professor, Technology Management and Economics Chalmers University of Technology Ulrika Lundqvist Dean of Education, Lifelong Learning Chalmers University of Technology Valid Certificate ID 1d8fdcd3465f4c9cb118e-ea https://courses.edx.org/certificates/1d8fdcd3465f4c9cb118e-ea?_gl=1*z63faf*_gcl_au*NDM2ODk1NzY3LjE3MjM2MjEwOTU.*_ga*ODI3MDEwMzYyLjE3MjM2MjEwOTU.*_ga_D3KS4KMDT0*… 1/1 Maersk Myanmar Ltd. #08/09, 18th floor, Junction City Office Tower, Corner of Bogyoke Aung Sanroad and 27th road, Papedan Township, Yangon Phone: - www.maersk.com April 12, 2024 TO WHOM IT MAY CONCERN This letter is to certify that Nay Naing Lwin (NRC Number: 1/MAKANA(N)183958) was employed at Maersk Myanmar contract under Maersk Logistics & Services Myanmar Ltd. for the period from- to-. The last position in our Company was MM Lifestyle CX Agent – Delphinus in MM Lifestyle CX – Delphinus. Yours Sincerely, Khine Myat Maw (Ms.) People Advisor A.P.MOLLER – MAERSK GROUP No. 3A, Junction City Office Tower Suite No. 18-08/09, 18th Floor Corner of Bogyoke Aung San Road and 27th Road, Pabedan Township, Yangon, Myanmar. Company Tel : - Email:- www.maersk.com Classification: Confidential