Nay Naing Lwin

I am Nay Naing Lwin, a dedicated and passionate professional specializing in Customer Service, Logistics, and Supply Chain Management (SCM). Over the past five years, I have honed my expertise in international freight forwarding, where I have successfully managed export and import shipments, ensuring they are handled efficiently and in line with standard procedures. My work is driven by a commitment to building strong relationships with customers and carriers, and I take pride in delivering exceptional service while optimizing supply chain processes.

My academic background includes a Bachelor of Arts in English Language and Literature from East Yangon University, where I developed strong communication and analytical skills. Recognizing the importance of continuous learning and staying updated with industry trends, I have pursued several additional certifications. I earned credentials in Programming and Database Design, Microsoft Office, International Trade, and Logistics and SCM, which have provided me with a well-rounded skill set that complements my professional experience. In 2024, I completed a course in System Design for Supply Chain Management and Logistics from Chalmers University, which enhanced my understanding of the complexities and challenges of modern supply chain systems.

Throughout my career, I have taken on challenging roles that have allowed me to make a tangible impact. As an Executive in Network Development & Customer Service at Phee Group, I was responsible for managing the end-to-end shipment process, developing partnerships with international agents, and ensuring that our logistics operations ran smoothly. My experience there laid a strong foundation for my next role at Maersk Myanmar, where I served as a Lifestyle CX Agent (SCM). In this position, I focused on ensuring the smooth execution of supply chain operations, working closely with internal teams and external clients to deliver high-quality logistics solutions. I had the opportunity to work with prestigious global clients like Adidas, M&S, Primark, and Bestseller, handling complex logistics requirements and ensuring their expectations were met or exceeded.

I am particularly proud of the recognition I have received for my work. At Maersk, I was honored with the Employee Spot Award six times, a reflection of my dedication to excellence in customer service and logistics management. I also had the privilege of placing 9th in Maersk's Shark Tank competition, an experience that pushed me to think creatively and strategically, showcasing my problem-solving abilities.

In my work, I have developed proficiency in various logistics systems, such as Hecny, CargoWise, EDI, Keyfield, and MODS, and I am well-versed in international shipping regulations and compliance, including AFR, AMS, ACI, and ISF filing. My ability to navigate complex logistics challenges and my commitment to continuous improvement make me eager to take on new opportunities and contribute to the success of the organizations I work with, ensuring that customers receive the best possible service.