Navin Kumar

Professional Summary:

➢ Operations Associate with 4 years 9 months of experience in analysis, quality check, MS excel, Different tools(AWS, HOD, MLSTP etc) at Guardian India Pvt Ltd and HT media.

➢ Strong experience in different phases of backend tools including different tools, Citrix, AWS, MS tools and different documents.

➢ Possess leadership skills and good analytical skills and love to take problems as potential opportunities.

➢ Strong communicator and maintains relationship with co-workers in team environment.

➢ Notice Period – Immediate joining.

 Work as an Associate with Guardian OperationIndia (4th Oct2017- 29****th July) 2020)

·       Roles &Responsibilities- Associate (T2 Level)

·        Creating & setup the policy for Client.

·        Checking the documents of the client & make them in good order.

·        Checking and verify the document image and make changes as per the requirement based on company’s set guidelines.

·        Doing second stage check of every image of the client for smooth processing.

·        Uploading the complete data & indexing of all the documents of the client.

·        Customer, Data entry operations and sales experience as well.

Key Wins

Ø Within 2 months of joining the process gave BCP to our Chennai team.

Ø Giving process training to all new joiners.

Ø Set a benchmark of giving 98% quality constantly in the team.

Ø Within 6 month of joining given support to other teams, also learned their process to help them in their high volumes. (Acquired the knowledge of other process in only just 1week training)

Ø Won award of Star Performer 2 times for 100% quality and got appreciation from Onshore Team in my training.

Ø After process was live so got appreciation from senior members for giving 100% quality.

Project Handled

·        Project Name- Park Avenue Securities(PAS)& working on Multilife

·        Tools – Netx360,Amazon,Excel Spreadsheet.

·        Role  played – As a Lead and verify the data of clients.

Worked as Backend Operation Associate with HT Media Ltd (26****th May 2014 – 28 Feb 2016)

·       Roles & Responsibility

·       2 year experience in Shine.com(Part of HT media ltd) Gurgaon as a Backend Operations Executive.

·       Handling Activations (on CRM).

·       Doing Bulk Account Creation.

·       Team Leading & Managing the team.

·       Activation activities tracking.

·       Achieving Targets.

·       To motivate team through various program

·       Team earns the highest amount of incentive within this period,which shows the motivation level of team and aggression for achieving organizational goal.

·       Auditing the jobs from the different sheets and providing the assigned sheets on which the team will be work on them.

·       Effective man and time management.

·       Handling compliance team and maintaining the proper trackers of compliance.

·       Been proactive and focused as a student and professional.