Natricia Wellington

In customer service, I am the frontline ambassador of the company, providing assistance and resolving inquiries to ensure customer satisfaction. I handle incoming queries via various channels—phone calls, emails, or chats—responding promptly with professionalism and empathy. My role involves listening actively, understanding customer needs, and offering appropriate solutions or guidance. Additionally, in administrative assistance, I'm the backbone of the office, supporting daily operations by managing schedules, organizing documents, and coordinating meetings. I handle administrative tasks efficiently, ensuring smooth workflow and enabling my team to focus on their core responsibilities. My attention to detail and proactive approach make me indispensable in maintaining high-quality service and organizational efficiency

With years of invaluable experience in customer service, coupled with a certificate in digital marketing, I bring a unique blend of expertise to the table. My extensive background in customer interactions has honed my ability to understand and meet the diverse needs of clients effectively. Additionally, my proficiency in digital marketing equips me with the skills to leverage online platforms and strategies to enhance customer engagement and satisfaction. This combination enables me to offer comprehensive solutions that bridge the gap between traditional customer service and modern digital channels, ensuring optimal outcomes for both clients and the organization.