Nathaniel Mark Esquillo

NATHANIEL MARK ESQUILLO Equipped with a diverse skill set that includes proficiency in healthcare insurance, health care authorizations and telecommunication accounts. Over the course of my career, I have honed my abilities in upselling, documents processing and client communication. My expertise extends to calling healthcare providers and prospective clients to facilitate seamless interactions and ensure client satisfaction. In addition to my industry-specific knowledge, I am well versed in general administrative task, allowing me to efficiently manage a wide range of responsibilities. With a proven track record of delivering exceptional results in these areas. I am dedicated to contributing my expertise to enhance productivity and success of your team. Contact Experience Phone - Email- Sep 2022 - Sep 2024 Optum Global Solutions | Alabang, PH Healthcare Representative- UNITED HEALTHCARE Address I have worked with the largest health insurance company in the US, UnitedHealthcare. I have been an advocate for member services for 2 years. My primary role was to receive calls from members and providers. I do insurance and plan verification, profile updates, quoting benefits, requesting medication, requesting prior authorization, billing inquires, reviewing medical claim, scheduling doctor and patient appointments. Talon Uno, Las Pinas City, PH 1747 Education 2021 Humanities and Social Sciences SHS Bulusan National High School We also do outbound phone calls to conduct check in with patients and offer patients to take advantage of their health plan benefits with no additional cost. Expertise Insurance Knowledge During my tenure in the medical healthcare sector. I have gained in depth knowledge of medical terminologies, insurance procedures and appointment scheduling processes. I have honed my communication skills, ensuring clear and concise interaction with patients, healthcare providers and other stakeholders. My ability to handle calls with a compassionate approach has been praised by both clients and colleagues, resulting in positive feedback and high customer satisfaction scores. Medical Coding and Terminology Claim and Billing Processes Customer Service and Communication Skills Problem-Solving and Resolution Compliance and Confidentiality Organizational and Time Management Skills Technological Proficiency Benefit Plan Administration Knowledge of Provider Networks Adaptability and Emotional Intelligence Quality Assurance and Accuracy Patient Intake and Data Entry Prior Authorizations and Medication Requests Language English Reference Mary Francis Adiova Former Supervisor Phone : Email : -- Ma. Rizza Recolizado Colleague Phone : Email : --