NATASHA SAMUEL
House No. 1654, Street 53, Phase 3, Bahria Town, Rawalpindi, Pakistan
Email:-| Tel: - | Skype: natasha.samuel15 | LinkedIn:
https://www.linkedin.com/in/natasha-samuel-813b08260
OBJECTIVE
Motivated and seasoned professional with over 20 years of experience in education, communication, and
virtual assistance. Eager to contribute strong interpersonal, organizational, and client service skills to
dynamic remote roles in customer support, account coordination, and educational services. Passionate
about delivering exceptional user experiences, supporting diverse clients, and working in fast-paced
environments.
CORE SKILLS
• Remote customer support & client onboarding
• Clear written & verbal communication (English & Urdu)
• Call handling, conflict resolution & CRM usage
• Technical support & virtual assistance
• Student/parent coordination & academic counseling
• Email/chat support, virtual communication tools
• Organization, documentation & multitasking
PROFESSIONAL EXPERIENCE
American International School of Islamabad
IB Programme Teaching Assistant & Assistant to IB Coordinator
March 2013 – Present
- Provided tailored academic support and digital assistance to students and staff in a multicultural
environment.
- Maintained parent communication, resolved student concerns, and supported exam logistics.
- Handled learning platforms (Moodle, Plus Portal), emails, documentation, and calendar coordination.
- Demonstrated patience, empathy, and precision under pressure—skills transferrable to client-facing roles.
Station Girls Higher Secondary School
Lecturer of Economics & Teacher of English, Science, Maths, Geography, Ethics
September 2002 – February 2013
- Served as lead teacher, Class Head, and communication liaison between administration and parents.
- Facilitated academic competitions and coordinated timetables and exam schedules.
- Addressed classroom and student issues calmly and effectively.
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Remote Freelance Experience (Project-Based)
Customer Calling (Remote)
May – June 2025
- Performed a remote customer calling task, handling inbound and outbound calls with a focus on client
engagement and satisfaction.
EDUCATION
• Master of Economics – Peshawar University -)
• Bachelor of Education (English & Science) – Allama Iqbal Open University (2007)
• Bachelor of Arts (Economics & Political Science) – Peshawar University (1999)
CERTIFICATIONS
• Teaching English Effectively – Lahore Diocesan Board of Education
• Motivational Leadership for Teachers – KFC Teacher’s Training Workshop
TECHNICAL TOOLS
• Microsoft Office (Word, Excel, PowerPoint)
• Zoom, Skype, Google Meet
• Email systems (Gmail, Outlook)
• Learning management platforms (Moodle, Plus Portal)
• CRM & outreach tools (basic exposure: HubSpot, LinkedIn Outreach)
LANGUAGES
• English (Fluent)
• Urdu (Fluent)
• French (Basic)
TRAITS & STRENGTHS
• Calm, patient, and soft-spoken communicator
• Encouraging and supportive team player
• Highly organized, punctual, and reliable
• Flexible and willing to learn new tools and platforms
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REFERENCES
Available upon request.
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