Natasha Samuel

I am a seasoned educator and remote support professional with over 20 years of experience in guiding, supporting, and empowering individuals to succeed—whether in classrooms or through digital platforms. I bring a unique blend of empathy, communication excellence, and problem-solving expertise to every interaction, which is why I’m excited about the opportunity to contribute as a freelance Customer Success Manager at HubSpot.

My background as a teacher and international school support professional has honed my ability to explain complex ideas clearly, manage diverse personalities, and stay organized under pressure. While working at the American International School of Islamabad in an IB environment, I supported students, parents, and faculty—nurturing relationships, resolving concerns, and maintaining the highest standards of professionalism. I consistently acted as a liaison between stakeholders, ensuring smooth collaboration and efficient communication.

Transitioning into remote roles, I have successfully managed virtual assistance, customer onboarding, and service coordination. I’ve handled customer inquiries, provided step-by-step product guidance, managed issue resolution, and followed up to ensure satisfaction—all while maintaining HubSpot-style values: humble, empathetic, adaptable, remarkable, and transparent. I’ve also worked in outreach and cold calling roles, where active listening, resilience, and emotional intelligence were crucial.

I’m proficient with digital tools such as Zoom, Google Workspace, email platforms, and CRM systems. More importantly, I’m quick to learn new systems and processes, always eager to improve workflows and enhance client satisfaction. My style is human-first and relationship-driven. I don't just resolve issues—I anticipate needs, advocate for the customer, and aim to build long-term loyalty.

I believe in HubSpot’s mission of helping companies grow better and sustainably through honest, helpful, and human-centered service. As a freelance Customer Success Manager, I would bring the same energy, dedication, and consistency I’ve upheld throughout my career. Whether working independently or as part of a team, I take ownership of my work, prioritize clear communication, and deliver results.

I am excited to bring my warmth, reliability, and decades of experience into a role where I can make a real difference in the customer journey—and grow with a company that values HEART as much as I do.