Nataliejebet

I am a dedicated and adaptable professional with a diverse background in supply chain management, fleet coordination, and customer service. Over the course of my career, I’ve developed a solid understanding of logistics, operations, and customer relations, equipping me with a well-rounded skill set that enables me to effectively address challenges across various sectors.

I began my professional journey as a Supply Chain and Fleet Assistant at a telecommunications company, where I worked for a year. In this role, I was responsible for coordinating the movement of equipment and ensuring the timely delivery of products. I played a key role in managing inventory, optimizing routes for fleet drivers, and monitoring the operational efficiency of the supply chain. My organizational and multitasking skills were vital as I worked closely with suppliers, vendors, and internal teams to ensure smooth operations. The experience taught me the importance of precision, communication, and the ability to solve problems under pressure, all of which are essential in a fast-paced environment like telecommunications.

After my tenure in supply chain management, I transitioned to a customer-facing role as a Customer Service Agent at Utilita Energy, a prominent energy provider in the UK. This role allowed me to hone my interpersonal and communication skills as I assisted customers with a range of inquiries and issues related to their energy accounts. I became adept at resolving billing disputes, explaining energy plans, and troubleshooting service issues, ensuring that every interaction left the customer satisfied. Working in the energy sector deepened my understanding of customer expectations and reinforced the importance of maintaining a calm, empathetic, and solution-oriented approach when handling customer concerns.

Throughout both positions, I have developed strong problem-solving capabilities, learned to work effectively as part of a team, and become proficient in using various software tools. My career has taught me the value of clear communication, attention to detail, and adaptability—traits that have enabled me to thrive in both supply chain logistics and customer service environments. As I continue to grow professionally, I look forward to leveraging my experiences to contribute to teams that prioritize operational efficiency, customer satisfaction, and continuous improvement.