NATALIA CARDENAS
Cardenas
Psychologist
PROFILE
WORK EXPERIENCE
Equilibrated
person
experienced
with
developing case strategies and strong analysis
skills. Exceptional listener deeply familiar with
psychological theories and handling crisis.
Responsible and commited, propositive and
independent with issue resolution skills.
2021 Feb
2022 Sep
-
Bogotá D.C, Colombia
-
EDUCATION-
Psychologist
-
High school graduate with accounting
emphasis
Fundacion universitaria Konrad Lorenz
Colegio San Juan de Avila
PROFESSIONAL KEY SKILLS
Communication
Decision Making
Time Management
Self-motivation
Conflict Resolution
Bilingual operational supervisor
ALG, Teleperformance Colombia
Operational supervisor in charge of the develepment
of agents using coaching strategies and data analysis
in order to create action plans, following the Six Sigma
certification. Openning and implementation of
management for a Tier 2 Line of business.
2020 Oct Bilingual operational supervisor
2021 Feb Disney+, Teleperformance Colombia
Operational supervisor in charge of the develepment
of agents and data analysis. Achieving the metrics
goal following the TOPS standard and getting
outstanding results.
2020 Feb Customer service support agent
2020 Oct Vrbo, Teleperformance Colombia
Customer service expert focused on solving
problems, providing guidance and enriching the
product experience following the quality guidance
achieving the targets of the campaign.
2019 May U4B Floor support
2019 Sep Workforce Teleperformance Colombia
Providing support to 2.000 agents with inquiries
about the routes, data bases analysis, crossmatching data and debts alerts follow up.
NATALIA CARDENAS
Cardenas
Psychologist
References
Esteban Quijano – Customer service representative
Mobile number:-
José Ignacio Rojas - Architect
Mobile number:-
Vanessa Hernández – Industrial Designer
Mobile number:-
John Huérfano - Marketing director Mobile
number:-
PERSONAL KEY SKILLS
Critical Thinking
WORK EXPERIENCE
2018 Nov
2019 Feb
Admissions psychologist
Politecnico Internacional
Clinical skills applied for the interviews on the
admissions
department
using
different
psychological and vocational tests. Providing
guidance on professional preferences for the new
students
2014 Mar Accountable and administrative assistant
2017 Aug Edros S.A.S.
Payments and payroll management aquiring the
proper skills to improve the implementation of the
payments shedules. Accounting software handling
and staff relations for the company and the vendors.
Dependable
Flexible
Motivation
Teamwork
TECHNICAL KEY SKILLS
Project management and SCRUM certification
Six Sigma: Yellow belt certification
Office Suite (Word, Excel, PowerPoint)
CorelDraw
Helisa Accounting software
Natalia Alejandra Cardenas Huerfano
Psychologist.
C.C-
