NASSEL
DIMAL
VIRTUAL ASSISTANT
PERSONAL PROFILE
WORK HISTORY
I'm an experienced customer service
Technical Support Associate
representative with a verifiable track
record of resolving complex issues quickly
and winning customer loyalty. I have
CONCENTRIX CVG PHILIPPINES-
hands on experience managing my own
- Resolves an average of 300 inquiries weekly
social media pages that involves retail
- Helps the company win stellar customer
business.
service ratings
HIGHLIGHTED SKILLS
- Conflict Resolution
- Excellent Communication Skills
- Troubleshooting
- Service and Support
- Strong Work Ethic
- Great Attention to Detail
- Can word under pressure with minimal
supervision
PREVIOUS EDUCATION
AMA Computer College
- Trains new customer service representatives
Customer Support Associate for
Professional and Premier Clients
CONCENTRIX CVG PHILIPPINES-
- Addressed customer service inquiries in a
timely fashion
- Achieved a customer satisfaction rating of
98%
- Provided input in improving internal processes
TRAININGS
BACHELOR OF SCIENCE IN COMPUTER
FILIPINO VIRTUAL ASSISTANCE (FVA)
ENGINEERING
FREELANCING COURSE TRAINING &
COACHING
CONTACT INFORMATION-
Email:-Website: nasseldimal.wordpress.com
Address: Cebu City, Philippines
Cell:
GOLD CERTIFICATE
MARCH 2020
VIRTUDESK
EXECUTIVE VIRTUAL ASSISTANT
TRAINING - CERTIFIED
JULY 2020
