Nassel Dimal

Upwork Top Rated Plus Customer Support and VA with a 100% success rate.

100% satisfaction or I don't deserve your money.

" ALWAYS DO MORE THAN EXPECTED "

• I have vast experience in social media management and customer service in general. Proven skills with more than 10 years of experience.
• I am a goal-motivated person who is willing to go above and beyond on any project and to learn valuable skills in my own time. My experience and ability to work autonomously make me a good match. I pay attention to details and make sure that every task is done with excellence and completed in a timely manner.

All the years of my experience and the pieces of training that I attended have been a great contribution to my ability to perform tasks excellently.

• I am confident that we will do great work together
• Worked for more than 12 years in the contact center with the same company assisting Microsoft's Consumer, Commercial, and Premier clients with administrative assistance, Customer/Technical Service, Database Management, Data Entry, and Inbound/Cold Calling
• Worked with an E-commerce company as an Email and Chat Customer Representative

Skills:

• Administrative Assistance
• Customer Service
• Technical Savvy
• Email Handling and Support
• Data Entry and Research
• Social Media Management and Creation
• Excellent Communication Skills

Tool Familiarity

• Microsoft Office Applications
• Word
• Excel
• PowerPoint
• Outlook
• Onedrive
• Teams
• Mac applications
• Google applications
• Google Sheets
• Google Docs
• Google Drive
• Gmail
• Canva
• Hootsuite
• Magento
• Salesforce
• Shopify
• Dropbox
• WordPress
• Zendesk
• Zoom

Core Competencies:

• Highly organized Virtual Assistant
• Detail and results-oriented
• Can work under pressure with minimal supervision
• Hardworking, Dependable
• Possess with high Integrity
• Technical savvy with Microsoft products and Apple products
• Excellent Customer Service Skills
• Strong Coordination with Management and Clients