Narvia Saunders

NARVIA SAUNDERS Staffing Strategist | Workforce Manager | Executive Assistant | Data Entry Specialist 12 Blackwood Terrace, Kingston 19, Jamaica-| +1 - PROFESSIONAL SUMMARY Results-driven professional with 10+ years of experience in staffing strategy, workforce management, executive support, and data management, sales and customer support within the BPO/telemarketing industry. Expert in managing remote teams, executing recruitment strategies, providing high-level administrative assistance, and maintaining complex databases. Recognized for exceptional communication abilities, strategic thinking, and driving organizational success through cross-functional collaboration. CORE EXPERTISE ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Workforce Management Recruiting & Staffing Executive Assistance Data Entry & Analysis Team Leadership Quality Assurance Digital Marketing Strategic Planning Critical Thinking Negotiation Budget Management Sales & Telesales PROFESSIONAL EXPERIENCE Remote Leverage | December 2024 - August 2025 Head of Hiring Managers ●​ Developed and executed company-wide hiring strategies aligned with business objectives ●​ Provided executive-level support to C-suite leadership with recruitment planning and workforce analytics ●​ Led team of hiring managers and recruiters, conducting performance reviews and professional development ●​ Managed comprehensive applicant tracking systems and recruitment technology implementations ●​ Maintained detailed data entry systems tracking recruitment metrics, candidate pipelines, and hiring KPIs ●​ Coordinated cross-functional collaboration with HR, legal, and compensation teams ●​ Oversaw recruitment budget allocation, vendor negotiations, and resource management ●​ Established compliance protocols ensuring equal opportunity and legal requirement adherence RemoteReps | August 2021 - October 2024 Recruiting Manager ●​ Executed social media campaigns for job postings across multiple disciplines (IT, Bookkeeping, Marketing, Auditing, Telesales, Finance) ●​ Managed comprehensive applicant databases with accurate data entry and candidate tracking ●​ Scheduled and conducted interviews, managing full recruitment lifecycle from sourcing to onboarding ●​ Provided administrative support for client-agent introductions and strategic brainstorming sessions ●​ Maintained detailed documentation of recruitment bonuses, referrals, and hiring incentives ●​ Performed extensive data entry tasks including candidate information updates and recruitment metrics tracking ●​ Supervised recruiting team and coordinated comprehensive onboarding sessions Inex Power | April 2024 - August 2024 Recruiting Manager (Part-Time) ●​ Managed job postings on Indeed and JazzHr recruitment platforms ●​ Conducted thorough application reviews and phone interviews with qualified candidates ●​ Coordinated in-person interviews at Texas locations, managing complex scheduling logistics ●​ Maintained Excel databases with applicant information, interview results, and hiring outcomes ●​ Provided administrative support for onboarding processes and new hire documentation Sutherland Global Services | 2019 - 2021 Customer Service Agent ●​ Reviewed and confirmed loan application documents with meticulous attention to detail ●​ Assisted customers with Lost/Stolen cards, fraud issues, travel exemptions, and limit adjustments ●​ Processed and entered customer data accurately into system databases maintaining data integrity Rent to Own | 2018 - 2020 Cold Calling Sales Representative ●​ Conducted 150-250 daily outbound calls introducing products and services to prospective clients ●​ Maintained detailed call logs and customer interaction databases Hinduja Global Services Jamaica | 2017 - 2018 Workforce Manager ●​ Forecasted and scheduled agents based on call volume predictions and staffing requirements ●​ Monitored real-time call metrics ensuring adequate agent coverage during peak periods ●​ Generated and distributed daily schedule reports to management and operations teams ●​ Maintained accurate data entry of scheduling information, call volume metrics, and workforce analytics Customer Service Agent ●​ Assisted customers with bill payments, service restoration, and energy disconnections ●​ Provided chat support regarding billing inquiries and rate information Jamaican Agent Services Limited | 2015 - 2017 Team Manager ●​ Coached and mentored team members to achieve performance goals and site quotas ●​ Provided constructive feedback and performance evaluations to agents ●​ Monitored team metrics and implemented strategies to improve service delivery Customer Service Agent ●​ Assisted customers with car rental bookings and reservation management ●​ Accessed and reviewed customer accounts to resolve complaints and service issues LANGUAGE English (Fluent)