Narvia Saunders

I'm a staffing and workforce management professional with 10+ years in the BPO industry. I've grown from customer service roles into leadership positions focused on recruitment and team management.

Most recently, I was Head of Hiring Managers at Remote Leverage, where I developed hiring strategies, led recruitment teams, and provided executive-level support to C-suite leadership. Before that, I spent 3+ years as Recruiting Manager at RemoteReps, managing full-cycle recruitment across IT, Marketing, Finance, and Sales.

I'm currently seeking opportunities in Recruitment, Data Entry, Chat Support, Customer Support, Executive Assistant, or Virtual Assistant roles. My core strengths include end-to-end recruitment, workforce planning, data management, and administrative support. I've consistently managed applicant databases, tracked hiring metrics, maintained detailed records, and coordinated complex scheduling operations.

I have extensive experience in customer support and chat support from my roles at Sutherland Global Services and Hinduja Global Services, where I handled billing inquiries, fraud issues, and provided real-time assistance to customers. My executive assistant background includes supporting C-suite leadership with strategic planning, coordinating cross-functional teams, and managing recruitment analytics.

I've built my career by understanding both the people side and the data side of workforce management, which allows me to deliver results whether I'm managing teams, supporting executives, or assisting customers.