Naresh Ghuge

Naresh Ghuge Mobile: - PAN No: BDVPG816J Email:- DOB: 20th Mar 1992 Address for communication Naresh Ghuge Hadapsar , Pune (412308). Languages Known English, Marathi, Hindi Personal Strengths Self Confidence Ability to learn fast Enthusiastic& Optimistic Summary: Having more than 8 years of experience .NET, Java & POS L1, L2 Application/Production Support & strong analytical fault finding. End to end responsibility for the management, communication, escalation, investigation and resolution of incidents, ensuring Business and Customer updates are timely and of high quality. Ability to Identify, initiate, schedule and conduct incident reviews. Creating Alerts, Reports & Dashboards using Splunk. Driving, developing and managing the major incident process and associated procedures / systems, Document the post incident recovery steps in order to establish Root Cause, aid in Process improvements.. Develop and Maintain a Skills matrix around agreed Critical Systems for use in Incident Situations Perform the validations during SMW and Change to check all the servers are up and running fine using UNIX & Windows server, monitoring Splunk & Extrahope Dashboards. Work Experience: Currently Working as Sr. App/Prod Support Analyst with BNY Mellon from Feb 2020 till Date. Worked as Application Support Analyst at Wells Fargo as Application Programmer Analyst from Feb 2019 to Feb 2020 Worked as Software Engineer at Fiserv India from Aug 2016 to Feb 2019. Worked as Associate Software Engineer at Atos India from May 2014 to March 2016. Educational Background: MCA (Pune University) With 64%. BCS (Aurangabad University) With 76%. 12th (Maharashtra Board) With 64%. 10th (Maharashtra Board) With 67%. Technical Skills: Skills: C#, ASP.NET, HTML, JavaScript,IIS,Java, AppDynamics, ExtraHope, Splunk, Unix, Windows, ServiceNow, SDM12, Incident Management,Netcool Change Mangement, Problem Management, AML, Salesforce, Docker. Database: SQL Server, POS. Operating System: All Windows. UNIX. Achievements and other activities Participated in many competitions in Atos such as Carom, Cricket, and Table Tennis. Received L2 Living Proof Award at Fiserv. Objective Gaining practical knowledge, improving technical skills and obtaining global exposure. To work in a challenging environment demanding all my skills and efforts to explore and adapt myself in different fields, and realize my potential and contribute to the development of organization with impressive performance. To become A successful professional In the IT field & work In an innovative & competitive World To Utilize my logical skills, analytical abilities & IT skills up to fullest of my potential. Project Details # 1 Project : Representative Access Client Description : Representative Access project contains the whole process through which the customers of the KAS can add, remove the representative of their assets through different channels. Project Contains multiple screens in which the Customer fills all the information of their representative of their assets along with their Identification & verification, their occupation, whether they belong to the KAS or any other bank and their identity proof and finally one case is created for the customer along with some unique case ID which goes to the branch back office for completion. Hence completes the case or may reject due to insufficient documents. Responsibilities: Always prompt to provide excellent service and support to customer by owning incidents finding root cause before client or business impact; Validate the changes, File Processing. Perform the proactive monitoring using Autosys Jobs, Files, Splunk & Extrahope dashboards. Project Details # 2 Project : CheckfreePay Client Description: In-Lane Bill Payment is the latest solution for the walk-in bill payment industry that allows consumers to conveniently pay their bills at the checkout lane via a point-of-sale (POS) system or self-service kiosk. The in-lane bill payment solution uses a patented bar code technology that is exclusive to Fiserv. Responsibilities: Always prompt to provide excellent service and support to customer by owning incidents finding root cause before client or business impact; Validate the changes, File Processing. Perform the proactive monitoring using Autosys Jobs, Files, Splunk & Extrahope dashboards.