Naresh Ghuge

: C#, ASP.NET, HTML, JavaScript,IIS,Java, AppDynamics, ExtraHope, Splunk, Unix, Windows, ServiceNow, SDM12, Incident Management,Netcool Change Mangement, Problem Management, AML, Salesforce, Docker.

Database: SQL Server, MS Access.

Operating System: All Windows. UNIX.

Having 6 years of experience L1 and L2 Application/Production Support & Splunk strong analytical fault finding.  

End to end responsibility for the management, communication, escalation, investigation and resolution of incidents, ensuring Business and Customer updates are timely and of high quality. Ability to Identify, initiate, schedule and conduct incident reviews.

Creating Alerts, Reports & Dashboards using Splunk.

Driving, developing and managing the major incident process and associated procedures / systems, Document the post incident recovery steps in order to establish Root Cause, aid in Process improvements..

Develop and Maintain a Skills matrix around agreed Critical Systems for use in Incident Situations

Perform the validations during SMW and Change to check all the servers are up and running fine using UNIX & Windows server, monitoring Splunk & Extrahope Dashboards.