NAPHTALI JOHN DUMLAO
14B Woodpecker St.,
Zabarte Subd., Novaliches, Q.C.
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Customer Service Rep /
5 Years Experience in Call Center Settings
Polished, professional customer service rep offering:
5 years experience in providing customer support in diverse call center environments for sales, technical support, and customer service.
An exemplary commitment to customer care, with the ability to create productive relationships,resolve challenging issues and gain customer loyalty.
Strategic partnership-building skills – solves problems creatively, achieves win-win outcomes, and listens intently to customer’s concerns
.
EXPERIENCE
Technical Support Representative, AT&T Uverse
2/2017-present, CONVERGYS, Technohub, Q.C.
Provide technical support, assist calls, and supervise team members. I was able to attain competitive customer service ratings in communication skills, listening skills, problem resolution, and politeness.
Retention Specialist- Virgin Media Retention
6/2016- 12/2016, CONCENTRIX, Cubao, Q.C.
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Technical Support Representative, AT&T Uverse
4/2014-2/2016, CONVERGYS, Technohub, Q.C.
Provide technical support, assist calls, and supervise team members. I was able to attain competitive customer service ratings in communication skills, listening skills, problem resolution, and politeness.
Customer Service Representative
-, Teleperformance, Fairview, Q.C.
Handled customer service with the primary goal to resolve challenging calls, help new team members, and establish a good relationship with colleagues. Used consultative techniques to provide leads for Teleperformance.
Customer Service Representative-, APAC, Cubao, Q.C.
Handled incoming calls from customers, responding to inquiries, resolving problems and correcting errors.
EDUCATION
-, BS Psychology, Our Lady of Fatima University, Lagro, Q.C-, International School of Ministries, Lagro, Q.C.
-, Village Montessori School, SJDM, Bulacan
Skills
Skill Name
Skill Level
Customer Service
Expert
Call Center
Service Operations
Expert
Complaint Handling /
Dispute Resolution
Expert
Sales Lead Generation
Multiline Phone Use
Intermediate
Expert
CHARACTER REFERENCE
Mary Rose Bautista : Faculty member of Psychological dept. Our Lady Of Fatima University -
