Naphtali John B. Dumlao

I am hardworking individual that can always work under pressure. I always see to it that my priorities are all in order. I also make sure that I wont incur any flaws when it comes to my attendance.
I have nearly 6 years of experience in providing customer support in diverse call center environments for sales, technical support, and customer service. I also have an exemplary commitment to customer care, with the ability to create productive relationships, resolve challenging issues and regain customer loyalty.

Experience
Technical Support Representative, AT&T Uverse CONVERGYS, Technohub, Q.C.
Provide technical support, assist calls, and supervise team members. I was able to attain competitive customer service ratings in communication skills, listening skills, problem resolution, and politeness.

Retention Specialist- Virgin Media Retention CONCENTRIX, Cubao, Q.C.
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Technical Support Representative, AT&T Uverse, CONVERGYS, Technohub, Q.C.

Provide technical support, assist calls, and supervise team members. I was able to attain competitive customer service ratings in communication skills, listening skills, problem resolution, and politeness.

Customer Service Representative,Teleperformance, Fairview, Q.C.

Handled customer service with the primary goal to resolve challenging calls, help new team members, and establish a good relationship with colleagues. Used consultative techniques to provide leads for Teleperformance.

Customer Service RepresentativeAPAC, Cubao, Q.C.

Handled incoming calls from customers, responding to inquiries, resolving problems and correcting errors.