Naomi Medugu Joseph

Naomi Medugu, Joseph. Email:-Address: Abuja, Nigeria. Telephone: - - LinkedIn: https://www.linkedin.com/in/naomi-joseph-b1 STRENGTHS Ability to lead a team of agents to achieve the company’s goals. C-Level relationship, Office Management, Executive Support, Report preparation, and Confidentiality. Dedicated, motivated, organized, and focused to achieve set goals with work quality consideration. Ability to multi-task with high leadership and organizational skills. Excellent time management skills with a proven ability to meet deadlines Ability to handle dissatisfied clients and remain calm always. Experienced working in a team and good negotiating skills. Ability to pay attention to details and communicate fluently both verbally and written. PROFESSIONAL PROFILE Goal-oriented Professional with 4+ years’ broad-ranging experience providing Administrative service, Sales services and customer service across NGO healthcare, and outsourcing companies (based in the USA and Nigeria). Highly organized and detail-oriented, with a proven ability to manage data, and office functions, provide support, and facilitate smooth operations while paying attention to details and successful project deliverable. WORK EXPERIENCE The VA Group: 2023 till date Campaign: Reconstruct. Kansas, USA. Remotely. Virtual Assistant  Email Management to filter and file email, Scheduling calendar make sure client don’t miss any important meetings or mails.  Mange the client time and work with the ability to meet deadlines.  Answering phone calls and responding to emails,  Arranging meetings, supporting other employees, and writing emails or messages.  Creating and uploading files on the management project platforms such as Buildertrend, Asana and assigning staff on the daily to-do.  Conducting market research, and social media prospecting and maintenance as allocated.  Respond to administrative questions from staff members, and serve as customers' initial point of contact. Ability to convert inbound leads into sales. Proficient in using MS applications, Outlook, Google Calendar, and Google Search. Proficient in using CRMs like Salesforce, VICIDIAL, Buildertrend, MD365, Quickbase, Andor, Slack, Teams, Any desk, CallHippo, Zoho, Ring Central, Phone.com, Minted.com, Human API, Hub Spot, Asana, EOD, and Hub-staff. EDUCATION China Foundation International Secondary School Atani Onitsha, Anambra State. WAEC Adamawa State University, Mubi Adamawa State, Nigeria B.Sc: Economics CERTIFICATION AND TRAINING Customer Service Training 2021 Outsource Global Technologies Limited Computer Certificate Course 2012. Personal Safety and Security Certificate Course. Save the Children and CSOD Foundation. 19/2022 Accelerated Jobberman Soft Skills Training Certificate. 30/2022 Customer Service Fundamental Certificate Udemy. 05/2022 LANGUAGE English DigiReps: USA 05/2022- 03/2024 Remotely Sales Associate.        Converted hot inbound leads received by CallHippo into appointments. Find pipeline through sales prospecting, Connected with prospects on a one-to-one basis, through cold calling, or via LinkedIn messaging. Gathering key sales data and conducting customer research. Appointment setting through cold calling and scheduling on Google Calendar. Follow up & follow through. Cold email outreach. Getting around gate-keepers Identifying the right decision-maker. Glutality UBPO. 12/2020 – 04/2022 Ended Customer Management Specialist/Sales(Call Center, Florida USA. Remote)  I responded promptly to customer complaints and inquiries while up-selling the company’s products and services.  Managed large amounts of Outbound calls, chats, and other communication channels.  Verified customer information, and health insurance coverage, and scheduled customers for a doctor’s consultation.  Maintained a positive and friendly tone with customers at all times.  Multi-tasked by maintaining several live call conversations while navigating through CRMs, entering client data, and promoting positive customer service. REFEREES On Demand Regularly engage with patients to update their health charts.  Monitor patient medical records by setting up password codes for patient accessibility.  Appropriately dispose of calls professionally.  Created patient portals using API and Salesforce.  Clinton Health Access Initiative, Chikun, Kaduna 01/2020 - 03/20 Data Collector  Tracked records by scanning the assigned areas to collect demographic information for record and reporting purposes.  Used CTO System survey to collect information on the malaria, and cholera in children under age 5.  Ensured that products (Drugs) are well organized and stored in a clean and visible area.  Followed detailed instructions, by helping to monitor the equipment and goods.  Gathered and input survey data into databases. Diction Plus Academy, Barnawa, Kaduna 09/2018 – 08/2019 Front Desk Officer  Kept the front desk tidy and presentable with all necessary materials.  Greeted and welcomed guests.  Answered customers' questions and addressed complaints.  Answered all incoming calls.  Received letters, packages, etc., and distributed them.  Checked, sorted, and forwarded emails.  Kept updated records and files. Danish Refugee Council, Michika, Adamawa 02/2018 to 07/2018 Outreach Specialist   Assisting WFP World Food Program, GFD General Food Distribution. Community Engagement and Sensitization on livelihood, nutrition screening, education, sanitation, and collection of data from vulnerable cases.   Demonstrated ability to file documents as required. To ensure and maintain transparency in the implementation of assigned activities.