Naomi Kalu

NAOMI KALU Virtual Assistant --SUMMARY ●​ Virtual Assistant and CRM Automation Specialist, blending organisational skills with the power of automation to streamline operations and boost team efficiency. ●​ Expert in managing inboxes, scheduling, and client communication, now combined with strong skills in automating workflows using tools like Airtable, Zapier, Make, GoHighLevel, and Monday.com. ●​ Passionate about saving teams time up to 20+ hours weekly by implementing automation to reduce manual and repetitive tasks. SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Email and calendar management CRM Automation (Monday.com, Airtable and GoHighLevel) Zapier and Make (Integromat) Integrations API and Webhook Automation Communication Discreet and trustworthy with a commitment to confidentiality Emotional intelligence Proactive Problem-solving Reliable and committed to continuous learning WORK EXPERIENCE Ezay Autos​ ​ ​ ​ ​ ​ ​ ​ Remote CRM Automation Specialist​ ​ ​ ​ ​ ​ December 2023 - May 2025 ●​ Assisted with project management tasks using monday.com, including task tracking and follow-up. ●​ Built and optimized automation systems for businesses using Monday.com, Airtable, Make.com Zapier and GoHighLevel. ●​ Utilized Gemini AI and other tools to draft communication and automate repetitive tasks. ●​ Integrated APIs and webhooks to connect tools and eliminate manual tasks. ●​ Created systems for lead tracking, appointment setting, and customer follow-ups. ●​ Automated a system with Zapier and Monday for structured emails received by my client. ●​ Implemented tools like Zapier, Airtable, Monday.com, GoHighLevel to accelerate productivity Bullion Marketing Agency​ ​ ​ ​ ​ ​ Remote Executive Assistant​ ​ ​ ​ ​ ​ August 2022 - October 2024 ​ ●​ Managed communications via Slack and Outlook to ensure timely responses and updates. ●​ Managed inboxes with 50+ emails daily, scheduling meetings, and booking travel with discretion ●​ Answered and directed 30+ client calls and inquiries daily, and directed them to the appropriate department. ●​ Assisted in the preparation and editing of documents, reports and presentations. ●​ Ensured Smooth office operations, including managing documents and databases. ●​ Acted as the primary administrative contact, confidently managing phone calls, emails and stakeholders interactions. EDUCATION Bachelor of Arts (BA) - English and Literary Studies​​ University Of Calabar, Calabar ​ ​ ​ ​ Graduation Date: 2019 TOOLS Zendesk | HubSpot | Google Workspace | Microsoft Office | Monday.com | Zapier | Airtable | Slack | Click Up | Calendly | GoHighLevel | Make.com | Zoom | ChatGPT | Claude AI | Slack