Naomi Kalu

No business wants to suffer losses due to inefficiency. Time is money, and inefficiency is its biggest thief. Are you having a hard time converting leads?

Businesses thrive when growth and innovation are prioritized rather than repetitive processes. I help businesses set up and improve their CRM systems using tools like Monday.com, GoHighLevel Airtable, Zapier and Make.com to manage customer relationships, track sales and organise data. I turn manual, time-consuming tasks into a smooth, automated workflow, increasing productivity by 50%.

I build custom systems to help businesses and teams work better with tools like Airtable, Zapier, and Google Apps Script to automate tasks, connect different apps, and get rid of repetitive work. This helps businesses save time, reduce mistakes, and be more productive.

With automation tools like Zapier, Make.com(Integromat), and API integrations or Webhooks to connect different applications and reduce manual tasks. With this, I can automate tasks like lead management, client onboarding system, sending follow-up emails, data updates, assigning tasks automatically, and so on.

For instance, I assisted a marketing agency in saving over 20 hours weekly by automating processes with Monday.com. This setup enables the client to track signed, open, and closed deals, as well as monitor customer interactions.

I automated a tasks management system for a tech startup with Airtable, enabling the client to have a centralized hub for managing customer data, tracking leads, following up, recording lead details, enhancing team collaboration efficiently, and creating different views for proper data visualization.

Beyond automation, I am an executive assistant, skilled in complex calendar management, performing data entry, conducting internet research, lead generation, inbox management, travel arrangements, digital document management/cloud storage, and coordinating meetings using Google Calendar, Calendly and Microsoft Outlook, while ensuring the flow of information throughout different departments.

Again, I am skilled in handling customer inquiries, resolving complaints, providing live chat, phone and email support. Skilled in problem-solving, active listening and providing prompt, friendly and professional support. I focus on creating a great customer experience by being patient, helpful and always going the extra mile to satisfy customers. I have resolved over 100+ customer concerns weekly through email, phone and chat resulting in a 98% customer satisfaction rating.

Services I Offer:

? Project & Workflow Management – planning, documentation, prioritization, budgeting, reporting

? Workflow Automation – automating repetitive tasks with Zapier, Airtable, Monday.com, GoHighLevel and Make.con

? CRM Setup & Optimization – streamlining customer relationships & data management

? Executive Assistance – scheduling, inbox management, and operational support

? Customer Support/Success Manager - respond swiftly to customer concerns via email, phone and chats

I would love to set up a system that helps your team grow.

Let's talk!