Naomi Cuevas

TANIA NAOMI CUEVAS MILLAN (- La Paz - Bolivia-My name is Naomi Cuevas, an Industrial Engineer and the proud owner of a successful café, where I specialize in customer service, business management, and day-to-day operations. PROFESSIONAL EXPERIENCE Research and Innovation Center in Supply Chain (CIICS) Bolivian Catholic University "San Pablo" - Department of Industrial Engineering Aug 2020 - Nov 2020 - Designed a cost model for decision-making in SMEs - Case: "Arco Iris" Foundation - Structured institutional processes of the Faculty of Engineering - Managed communication networks for the Industrial Engineering program - Structured specialized training programs - UCB Postgraduate Sales Assistant - Pionier Stores Jun 2021 - Jan 2022 - Customer service - Administrative tasks - Patience, energy, and sincerity with customers; building relationships and identifying needs - Cash register balancing, inventory, and bank deposits Receptionist - HOTEL ATIX / HOTEL MET Jun 2022 - Aug 2022 - Listened to client needs to identify and recommend optimal services - Provided excellent customer service - Built rapport (handled complaints, answered questions, processed returns/refunds) - Monitored emails and communication channels, prioritizing by urgency Executive Assistant - HOTEL ATIX / HOTEL MET Aug 2022 - Jan 2023 - Organized and scheduled management agenda - Drafted documents - Handled confidential information - Assisted in project management - Supervised departments - Assigned tasks to appropriate staff - Evaluated employee performance - Managed work schedules - Communicated with executives - Tracked daily operations - Prepared daily reports - Planned, trained, and hired new employees - Addressed customer complaints promptly and efficiently - Resolved technical issues or found the right person for the job Owner & Manager – Fehu Shakes​ La Paz, Bolivia​ Oct 2023 – Present - Launched and currently manage a coffee shop focused on quality, customer service, and community.​ - Oversee daily operations, including inventory management, staff coordination, and financial planning.​ - Developed the brand concept, menu, and marketing strategy from the ground up.​ Fostered customer loyalty through engaging service and a cozy atmosphere.