Naomi Chikezie

As a Skilled Administrative Virtual Assistant, Executive Assistant, and Customer Support expert, I offer a unique blend of administrative, technical, and interpersonal skills to help businesses like yours thrive. With a proven track record of providing top-notch support, I excel in:

💚Administrative tasks: Email management, calendar organization, data entry, and document preparation

💚Executive support: Scheduling, travel arrangements, and special projects

💚Customer support: Ticket resolution, phone and email support, and customer satisfaction

My expertise includes:

💜Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

💜Google Workspace (Docs, Sheets, Slides, Gmail)

💜Customer support software (Zendesk, Freshdesk)

💜Excellent communication and problem-solving skills

Whether you need help with administrative tasks, executive support, or customer care, I'm here to help. Let's work together to take your business to the next level!

Why Choose Me?

🌟Expertise: With 4 years of experience in administrative support, customer service, and virtual assistance, I possess the skills and knowledge to handle your business needs efficiently.

🌟Personalized Service: I understand the importance of tailored support and strive to provide personalized solutions that meet your unique business requirements.

🌟Proactive Approach: I anticipate and address potential issues, ensuring minimal downtime and maximum productivity for your business.

🌟Excellent Communication: Clear, concise, and timely communication is my hallmark, ensuring you're always informed and up-to-date.

🌟Flexibility: I adapt to your business needs, working flexibly to ensure seamless support and minimal disruption.

🌟Results-Driven: My goal is to deliver exceptional results, enhancing your customer experience, and driving business growth.

🌟Continuous Improvement: I stay updated with industry best practices, ensuring my skills and knowledge are always current and effective.

🌟Reliability: Count on me to be available and responsive, providing support when you need it most.

🌟Customer-Centric: Your customers are my priority, and I strive to deliver support that exceeds their expectations.

My Services

• Administrative Support:

• Email management and organization

• Calendar management and scheduling

• Data entry and document preparation

• Travel arrangements and expense tracking

• Executive Support:

• Special projects and research

• Presentation design and preparation

• Meeting coordination and minute-taking

• Confidential document preparation

• Customer Support:

• Phone and email support

• Ticket resolution and troubleshooting

• Customer satisfaction and feedback management

• Knowledge base and FAQ maintenance

• Virtual Assistance:

• Virtual event planning and coordination

• Social media management and content creation

• Bookkeeping and accounting support

• Web research and data analysis

Productivity:

✅Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

✅Google Workspace (Docs, Sheets, Slides, Gmail)

✅Trello, Asana, ClickUp (project management)

✅Todoist, Evernote (task management)

✅ Customer Support:

✅Zendesk, Freshdesk (ticketing systems)

✅Phone, email, chat support software

✅Knowledge base and FAQ tools

✅Communication

✅Slack, Microsoft Teams (team collaboration)

✅Zoom, Google Meet (video conferencing)

✅Skype, Phone (voice calls)

✅Organization:

✅Calendar management tools (Google Calendar, Outlook)

✅Travel planning and expense tracking tools

✅Document management and storage tools (Dropbox, Google Drive)

✅Data Analysis:

• Excel, Google Sheets (spreadsheets)

• Google Analytics (website analytics)

Ready to elevate your business with expert administrative support? Let's work together to streamline your operations, enhance your customer experience, and drive growth. I'm excited to collaborate with you and help your business thrive!