Nanette Entoma

NANETTE M. ENTOMA 117 Purok Central Red-V, Brgy. Iba bang Dupay Lucena City, Quezon, 4301 Mobile Phone Numbers: -- Now looking for a new and challenging position, one which will make best use of my existing skills and experience and also further my personal and professional development. CORE QUALIFICATIONS:  Interacting with customers to educate them on company’s products and services.  Highly motivated, quick learner and committed with a strong work ethic.  Make customers feel valued, welcomed and accepted.  Relay information in a concise and clear manner.  Remain calm, courteous and respectful at all times (even when customers are angry and argumentative).  Responding to customer inquiries and resolving all problems while ensuring the delivery of customer service.  Results-driven  Licensed Teacher TEACHING EXPERIENCES: CALL CENTER EXPERIENCES: • AUTUMN LAFLEUR COMPANY (Sub-shop.com), Wisconson, USA 1. CUSTOMER SERVICE REPRESENTATIVE for email support; HOMEBASED ACCOUNT; PART TIME; March 14, 2018May 22, 2018 Handled multiple inquiries and provide correct answers or appropriate resolutions via email. I am equipped with extreme multitasking skills who can work on composing emails while assessing the situation of the customer giving proper consideration to their level of understanding, technical capabilities, and urgency of the matter. I am handling the email beyond office hours just to make sure all queries are settled for the day with professionalism and correct information to help customers. Teacher-East VI Elementary School February-march 2015 Lucena City 2. REDDIT.COM; REDDITOR; HOMEBASED ACCOUNT; PART TIME; March 14, 2018 May 22, 2018  Teacher- East VI Elementary School November-December 2014 Lucena City  Teacher-Dalahican Elementary School September-November 2014 Lucena City Do blogging and to create traffic on the personalities in reddit.com. I only work 1 hour to 4 hours a week as a redditor for the same company.  Teacher-Dalahican Elementary School August-September 2014 Lucena City  • ECO PLANET BOOKS, Richmond, TX, USA 3. CUSTOMER SERVICE REPRESENTATIVE HOMEBASED ACCOUNT; FULL TIME September 10, 2016 up to present  Attracts potential customers by answering product and service questions; suggesting information about other products and services. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.  2. EMAIL AND CHAT SUPPORT Provide quality instructions or responses to be able to resolve the customer's issue. Provide email support to new members that want to register. Gather customer’s information and determine the issue by evaluating and analyzing the problem. DATA ALPS INC. 2016 Lucena City July-September 2016 Outbound and Inbound Sales Representative Taking phone calls, assisting customers, solving customer complaints, placing orders and following up on outbound calls. Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards. Facilitate sales of all services according to company and client requirement. Ensure premium level of client satisfaction in one phone call. Created sales tracking tool using Excel, maintaining accurate records of monthly sales and increasing call. Handled phone calls and sold cable, phone, internet, or other services PRISON CALL SOLUTIONS -), Dallas, TX, USA 1. CUSTOMER SERVICE REPRESENTATIVE Providing help and answers to the customers' technical issues through identifying of the problem itself, research on answers and subsequent provision of guidance. Support in the development of programs to train the customer on how to properly use the products. Follow up and make scheduled call backs to customers where necessary. 3. TELEMARKETER Responsible for doing inbound, outbound and even escalated calls to assist customer on their product needs.  CLOUD ADAPT (GOOGLE ADS) Sydney, Australia August 2, 2009 – October 19, 2009 1. TELEMARKETER Call out to customer to avail the services that was offered by Google. Convincing them to sign to their products and attend to one of their Webinars. PERSONAL DATA Gender Age Date of Birth Place of Birth Height Weight Nationality Civil Status Religion : Female : 31 years old : June 10 , 1987 : Perez, Quezon : 4’11’’ : 48 kg : Filipino : Married : Roman Catholic EDUCATIONAL BACKGROUND MANUEL S. ENVERGA UNIVERSITY FOUNDATION Bachelor of Secondary Education, English Major Lucena City ALABAT ISLAND NATIONAL HIGH SCHOOL Alabat, Quezon ALABAT CENTRAL ELEMENTARY SCOOL Alabat, Quezon PERSONAL REFERENCES  TERESITA REGODON Elementary Teacher at CEFI -  JUNN ARNIE MERCADO Public School Teacher - I hereby certify that the above information is true and correct to the best of my knowledge and belief. NANETTE M. ENTOMA Applicant