Nancy Udeogu

UDEOGU, NANCY ANULIKA Abuja, Nigeria PROFILE SUMMARY Results-driven and committed professional with a proficiency in providing Administrative Support, Virtual assistance, IT Support, and customer support, and 5 years of experience in client communication. Proven ability to empathize with clients as a means of engaging and influencing, resulting in a boost in customer retention. Possesses experience in coordinating, planning, and supporting daily operational tasks, as well as a reputation for delivering high-quality service. Keen to contribute, model and advocate for compliance and good work ethics, and able to influence positive teamwork. CORE SKILLS ●​ Administrative Support: Document preparation, data entry, calendar management, appointment scheduling, email management, database management. ●​ Technical Skills: Microsoft Office Suite, Google Workspace, Dropbox, Monday, ClickUp, Asana, Trello, Apollo.io, Lemlist, Mighty Network ●​ Customer Support: CRM tools (Hubspot, Zoho, Zendesk, Freshdesk, Anydesk, Pipedrive, Keap), issue resolution, empathetic communication. ●​ Soft Skills: Emotional intelligence, critical thinking, time Management, confidentiality, adaptability and problem solving. PROFESSIONAL EXPERIENCE FLAGSHIP ONE, USA Account Manager | April 2022 – December 2022 ●​ Successfully managed 70 – 100 clients per week including 10 – 15 high volume commercial accounts. ●​ Handled inbound and outbound calls in a bid to provide clients with product and technical support information. ●​ Ensured accurate data-entry and promptly updated account information to maintain customer records on Zoho CRM. ●​ Product sourcing and order fulfilment. ●​ Improved product knowledge on a continuous basis to provide optimal service and achieve quotas. ●​ Successfully liaised with suppliers to negotiate and ensure product compatibility to customer specification. ●​ Effectively managed a system for inventorying and replacing defective units to maintain stock. ●​ Responded to customer requests, offering excellent support and tailored recommendations to address needs. ●​ Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. ECOWAS PARLIAMENT, ABUJA Communications Assistant (Adhoc Staff) | Nov. 2021 - Nov. 2022 ●​ Developed high-impact content for the ECOWAS regional magazine, delivering detailed country and financial reports that informed key regional stakeholders and supported decision-making across member states. ●​ Led interviews and media engagements for parliamentary leadership, effectively facilitating communication with local, regional, and international entities. Enhanced the parliament's public profile through proactive media strategies and thoughtful dialogue. ●​ Collaborated in the design of parliamentary publications, contributing to clear, informative, and visually appealing materials that aligned with institutional goals and enhanced outreach. ●​ Maintained strong media relationships, providing consistent and accurate information to a broad network of regional and international media outlets. Supported seamless information flow to promote transparency and foster trust with external audiences. ​ BORDERLESS TRADE NETWORK, LAGOS Head, Community Benefits and Programs | Feb 2021 - Nov 2021 ●​ Initiated and led the development and execution of data-informed initiatives to enhance and improve businesses of community members. ●​ Analyzed database to identify and lead opportunities for the advancement of community benefit. ●​ Provided program leadership to address the business financing needs of community members. ●​ Leveraged and supported community benefit expenditures and implemented strategies to align with the organization’s strategic priorities. ●​ Built internal capacity and awareness among staff and leadership to address identified community needs. ●​ Oversees management and operations of the community grants program, including overseeing the committee, creating funding criteria and guidelines, providing grant recommendations, and evaluating proposals and performance under the grant [if applicable]. ●​ Collaborated with Marketing and Communications to employ media resources that effectively share the organization’s community benefit practices. ●​ Facilitated the development, communication and implementation of community benefit policies and procedures. ●​ Successfully developed and implemented a framework for evaluating data outcomes to report progress and provide evaluation of community improvement goals. ●​ Interpreted and applied data to inform program planning and improvement. ●​ Communicates program implementation, evaluation and outcomes to stakeholders. FREELANCER Virtual Assistant | March 2017-Jan. 2021 ●​ Read, researched, and routed correspondence; drafted letters and documents; collected and analyzed information. ●​ Prepared technical summary and analytical briefing notes and reported on various issues for clients ●​ Designed PowerPoint Slides and assisted in developing training modules for corporate training. ●​ Ghostwrote books and articles; transcribed for legal proceedings and general media services. ●​ Worked with clients to develop policy papers for their presentations and supported clients in preparing statements, talking points, speeches and other relevant documents. ●​ Effectively made writing decisions based on guidelines, procedures and precedents on clients’ briefs and maintained confidentiality and discretion with clients. ●​ Able to condense information and produced concise summary notes; proofread, edited and revised documents to ensure they follow standard conventions for punctuation and mechanics, and duly formatted following communication standards as requested by the client. ●​ Analyzed and created all communication by considering corporate objectives, target audiences, strategy, key messages, specific tactical recommendations, etc. ranging from concept notes, campaigns, monthly newsletters and social media content. CHANNELS TV, LAGOS Intern | 2016 ●​ Provided high level administrative support, answered telephone calls, maintained calendars, coordinated extensive appointments, and attended meetings. ●​ Worked with the team on TV production projects, carried out researches on topics and wrote the summary of breaking news for the “News Track” Programme; sorted and distributed anchor scripts and managed the distribution of the news line-up. ●​ Carefully reviewed and checked the accuracy of the information in news reports and effectively applied company standards when emailing, reporting or managing correspondences. ​ ​ ​ ​ VERBATIM COMMUNICATIONS LIMITED, LAGOS Editorial Assistant, PA |- ●​ Authored and curated high-quality content for weekly newsletters and Effectual Magazine, ensuring engaging publications that boosted readership and maintained editorial excellence. ●​ Designed and developed comprehensive training modules and Microsoft PowerPoint presentations for corporate training programs, significantly improving content delivery and facilitating knowledge retention among participants. ●​ Achieved measurable success by organizing and executing seminars and an annual conference, resulting in a 15% increase in event attendance and a 10% improvement in guest satisfaction. Ensured exceptional event experiences through effective planning and execution. ●​ Streamlined logistics management, coordinating travel itineraries, and hotel reservations for international speakers and guests, contributing to a 20% reduction in overall event costs while maintaining high standards of service. ●​ Led the procurement of ISBNs through close collaboration with the National Library, managing correspondence and adhering to national and organizational guidelines to ensure compliance. ●​ Elevated content clarity and engagement by reviewing and refining text for consistency, accuracy, and reader appeal, leading to a 20% improvement in reader engagement metrics. ●​ Implemented editorial standards and optimized content structure for accessibility, resulting in a 15% increase in content retention and reader comprehension. ●​ Designed barcodes for book projects, edited and proofread pre-published manuscripts, and conducted interviews with authors, ensuring high-quality content for publication. ACADEMIC QUALIFICATIONS ●​ Bachelor’s Degree in Peace Studies and Conflict Resolution ​ National Open University of Nigeria, Lagos State ●​ Diploma in Industrial Labour Relations ​ ​ ​ ​ Olabisi Onabanjo University, Ogun State ​ ​ ​ ​ In view ​ ​ ​ ​ 2008 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ -​- PROFESSIONAL TRAINING ●​ ●​ ●​ ●​ ●​ ●​ Product Ideation, Design and Management, Coursera​ ​ ​ ​ ​ Jobberman Soft-skills Training, Jobberman Nigeria​ ​ ​ ​ ​ Successful Negotiation: Essential Strategies & Skills, Cousera​ ​ ​ ​ Diploma in Presentation, Federal Radio Corporation of Nigeria (FRCN), Lagos State​ The DNA Leadership Academy, Lagos State​ ​ ​ ​ ​ ​ Diploma in Public Relations, Nigerian Institute of Public Relations (NIPR)​ ​