Nancy Udeogu

Are you swamped with administrative tasks or stretched thin trying to manage customer inquiries, projects, and communication all at once? Allow me take on those mundane tasks so you can focus on your big picture.

I’m Nancy, a results-driven professional with over 8 years of experience providing a mix of Administrative Support, Customer Service, and Community Management. I help startups, SaaS brands, and growing businesses streamline operations, strengthen customer relationships, and build thriving online communities. Whether it’s managing schedules, handling inboxes, organizing workflows, or engaging customers, I take pride in making things easier for the people I work with.

I’m that go-to person who keeps things on track behind the scenes, ensuring deadlines are met, customers feel supported, and teams stay connected. Each role has taught me to stay adaptable, anticipate needs, and bring order to fast-paced, evolving environments. I also work comfortably with tools like Airtable, Notion, ClickUp, Make.com, Zapier, HubSpot, and Slack, using them to automate workflows and save teams valuable time.

Services I Offer:

• Administrative support
• Email management
• Database management
• Workflow automation setup
• CRM management
• Customer support
• Community management & engagement

Tools I Use:

• CRM Management: Zoho, Keap, Pipedrive, Hubspot, Zendesk
• Automation: Make, Airtable, Zapier
• Document management: Google workspace, Microsoft 365, Notion, Dropbox
• Workflow Management: Asana, Trello, Airtable, Clickup, Monday, Jira
• Communication: Slack, Teams, Zoom
• Design: Canva, Pitch.com

At the end of the day, my goal is simple - to make life easier for busy teams and create experiences that leave both clients and customers satisfied.

So, if you’re looking for someone who’s dependable, proactive, and genuinely passionate about improving your helping your business grow, let’s connect and make it happen! I'm also open to long-term, short-term, hourly or fixed contracts.