Nameuel O. Traje
Blk 15 Lot 24 Villa San Lorenzo
Lapaz, Iloilo City 5000-
Skype ID – leueman-
Objective
To work as a professional working from home.
Education
WVCST
May 2006
Bachelor of Science in Electronics and Communications Engineering.
Work Experiences
Customer Service Representative
REEDELSEVIER (LexisNexis US – Matthew Bender Division)
March 2015 – September 2016
Assist new and existing customers on publication inquiries specifically on availability.
Performs account maintenance on existing customer’s publication subscription/s.
Trained on real time processing through telephonic and non-telephonic inquiries or account maintenance request.
Collaborates with different department for expedite processing of any account changes needed to be performed.
Technical Support Representative I
Teletech Iloilo (Centurylink)
May 2013 – March 2015
Assist new and existing customers on the modem installation and configuration. This includes wireless configuration.
Troubleshooting physical connectivity issues as well as wireless problem that affects internet connectivity.
Sets up appointment to send a technician to the customer’s location for physical connectivity related problem and for necessary repairs.
Assist customers fixing basic browsing related issues.
Assist customers on purchasing static IP address for business accounts.
Provides basic troubleshooting to internet circuits that utilizes pure fiber optics connection.
Assist customers on downloading and installing of Norton anti-virus software to windows computers.
Customer Services Representative II
Teletech Iloilo (T-mobile USA)
May 2008 – January 2013
Assist customers about communication related issues like no signal on certain places and other troubleshooting problems about cell phone use.
Scheduling callbacks for certain communication related problems that require investigation about system failures in the affected location.
Answer telephone inquiries from customers and internal employees regarding the status of units availability or other service related issues.
Answers all billing inquiries about customer’s cell phone usage.
Process all handset upgrade for existing customers except home phone units and routers.
Provides expert advice about the customer’s cell phone plan and offers the best deal that would work better for them.
Process handset exchange for certain units that is still under warranty.
Provides basic troubleshooting for home phone units, router, hotspot devices, and plug it devices.
Customer Service Representative
MAKRO Iloilo
June 2007 – January 2008
Assist clientele as they enter the store and same as to customer inquiries over the phone.
Perform filing, data management, drafting and editing short office memorandums.
Assist with all other office administrative duties.
Personal assistant of the Customer Development Manager and my primary function is to do outbound calls for dormant customers and provide them especial offers thru text messaging.
Product Counter
Jollibee Jaro, Iloilo
June 2006 – February 2007
Oversee the number of products serve to match the number of customers.
Manage the number of kitchen crews to match the needs in relation to the peak-demand hours of the day.
Oversee kitchen cleanliness from the floors, ceiling, and especially equipment.
Provides daily report to the kitchen manager about the wastages and current available stocks of raw materials.
Do the product tasting before the store opens.
Knows how to operate all equipment in the kitchen, has been certified on all product preparation, and certified on stock (especially raw materials) handling.
Skills
I was a working student since 2nd year college until 4th year college in the MIS (Management Information System) department of the school. Mainly, we do network installation of classroom computers and we also do PC reformat.
Ability to work with several windows OS and certain office applications.
I have knowledge on microwave designing and circuit designing especially radio circuits.
I also have knowledge on telephone networking design.
I have basic knowledge on pc hardware troubleshooting.
Character References
Yeho Katindig (Team Performance Leader) Matthew Bender*Lexis Nexis UK -
Pearl Rubio (Team Performance Leader) Matthew Bender*Lexis Nexis US -
Jason Dumalag (Team Leader) Teletech*Centurylink -
