Naledi Mpisane

Naledi Mpisane , Customer Support & CRM Specialist | Zendesk, HubSpot, Salesforce | Fintech & E-commerce Support Kempton park, 1619, South Africa, -,-, LinkedIn SUMMARY Detail-oriented Virtual Assistant with extensive experience in customer support and administrative roles. Proven ability to streamline communications, manage scheduling, and oversee project workflows, ensuring efficient operations. Proficient in CRM tools such as HubSpot and Salesforce, with strong skills in data entry and calendar coordination. Recognized for managing client relations effectively and demonstrating exceptional problem-solving capabilities. Equipped to enhance organizational efficiency and support team collaboration. WORK EXPERIENCE 10/2025 – 01/2026 Customer Service Representative (Seasonal Work) Sandton Paymentology Resolved customer inquiries via phone, email, and chat, ensuring prompt responses to client needs. Eliminated payment, card, and account challenges through effective troubleshooting. Referred complicated cases to appropriate teams for specialized handling. Facilitated support ticket processing and accurately documented interactions to enhance service efficiency. Aided in resolving disputes, chargebacks, and refunds, demonstrating a customer-focused approach. Upheld alignment with company policies and stringent security standards, ensuring regulatory compliance. 01/2025 – 06/2025 Media Buying Account Executive Johannesburg TALENT NEXUS Expertly managed a portfolio of UK clients, delivering premium service and ensuring high satisfaction levels. Streamlined email communications to enhance case responsiveness and operational efficiency. Administered media recruitment credits, optimizing utilization to meet campaign objectives. Produced precise daily and monthly reports, providing key analytics for informed strategic decisions. Collaborated effectively on recruitment campaigns, significantly contributing to their success. Proficiently utilized HubSpot for client management and campaign tracking. 10/2022 – 12/2024 Customer Software Support Administrator Midrand GAAP POINT OF SALE Oversaw client training sessions conducted both online and at the Coop Training Centre in Midrand, ensuring a seamless learning experience for participants. Coordinated incoming calls for the customer software support and menu departments, optimizing workflow and responsiveness to client inquiries. Maintained accurate attendance records to track participation in training sessions and other scheduled activities. Captured comprehensive meeting minutes to document discussions, decisions, and action items, facilitating clear communication and accountability within the organization. Executed various general administration tasks as delegated, demonstrating adaptability and proficiency in fulfilling diverse responsibilities. 06/2021 – 10/2022 Driver Operations Coordinator Johannesburg TAKE A LOT Executed onboarding duties and managed tasks associated with the Cloud driver pool throughout all stages of a driver's life cycle. Oversaw driver requirements for activations, ensuring the timely activation of drivers to meet forecasted needs while providing support during their shifts. Ensured prompt closure of driver profiles within 14 days, maintaining responsibility for the verification of 20 drivers. Conducted effective driver training sessions to equip drivers with essential skills and knowledge. Monitored and facilitated the uploading of required documents by drivers during training sessions, following up to collect any missing documentation to ensure compliance. 02/2013 – 09/2020 Customer Service Associate / Cabin Crew Johannesburg BRITISH AIRWAYS Provided comprehensive administrative support within the OD department, effectively managing administrative tasks such as filing and serving as the elearning training administrator. Conducted efficient passenger check-in and boarding processes, ensuring a seamless and organized experience for all travelers. Assumed the responsibility of a safety officer as a cabin crew member, prioritizing passenger safety throughout flight durations. Enhanced the overall flight experience for passengers by delivering exceptional service while ensuring their comfort and enjoyment. Offered personalized assistance to passengers with specific needs, including young children and elderly individuals, demonstrating empathy and professionalism. 01/2012 – 01/2013 Temp Receptionist Durban UMTAM VUNA LODGE Responded promptly and professionally to incoming phone calls, addressing inquiries and assisting callers as required. Facilitated the reservation process for guests, ensuring accuracy and efficiency in booking arrangements. Managed guest check-in procedures, providing a welcoming and seamless experience upon arrival. Performed various administrative tasks, maintaining organized records and supporting the smooth operation of daily activities. Provided timely and informative responses to email inquiries, addressing guest concerns and facilitating communication to ensure guest satisfaction. EDUCATION 01/2003 – 12/2006 Umzumbe Secondary School High school Certificate, Grade 12 Port Shepstone, South Africa 02/2007 – 05/2008 Boston Business College Certificate, Tourism Management Durban, South Africa 06/2024 – 06/2024 Mindluster-Online Certificate, Digital Strategy Brand Marketing No Degree Online, South Africa 06/2024 – 06/2024 Mindluster Certificate, Skills for International Marketing Online, South Africa 02/2026 – 02/2026 Athena Global Education Certificate, Basics in Operations Management Online, South Africa SKILLS Microsoft Office & Google Workspace Data entry & database management Email & ticket triaging Task & workflow management Tech-savviness LANGUAGES ENGLISH () CRM tools: HubSpot, Zendesk, Salesforce, Trello Scheduling & calendar coordination Customer support Client relations Strong communication & active listening Conflict resolution & problem-solving Adaptability Attention to detail & time Team collaboration & proactive management attitude Isixhosa () IsiZulu ()