Naledi Mpisane

I am a dedicated and results-driven customer support and operations professional with over 10 years of experience across customer service, fintech, software support, e-commerce operations, and client relationship management. Throughout my career, I have built a strong reputation for delivering professional, efficient, and customer-focused support while helping businesses improve operational efficiency and customer satisfaction.

My experience includes handling customer inquiries across email, chat, and phone support, resolving payment and account-related issues, managing disputes and refunds, coordinating administrative operations, and supporting high-volume customer environments. I have worked with international clients and diverse teams, which has strengthened my communication skills, adaptability, and ability to work effectively under pressure.

I am highly experienced in CRM and support tools including Zendesk, HubSpot, Salesforce, Trello, Google Workspace, and Microsoft Office. I understand the importance of maintaining accurate customer records, managing tickets efficiently, and ensuring fast response times to improve the overall customer experience.

In addition to customer support, I have experience in onboarding, training coordination, reporting, scheduling, and workflow management. I have successfully conducted training sessions, supported operational teams, maintained detailed reports, and helped streamline communication processes within organizations.

What sets me apart is my ability to combine strong customer service skills with organization, attention to detail, and problem-solving abilities. I am calm under pressure, proactive, dependable, and committed to delivering high-quality work consistently. I enjoy helping businesses create smooth customer experiences while allowing teams to focus on growth and productivity.

I am currently focused on providing freelance customer support, CRM management, virtual assistance, and operations support services to businesses that value professionalism, efficiency, and excellent communication. My goal is to help businesses improve customer satisfaction, stay organized, and maintain efficient day-to-day operations while building long-term professional relationships based on trust and reliability.